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Planning and Integrity

The Pro Vice-Chancellor (Planning and Integrity), Professor Chris Gray, is responsible for corporate and academic governance, quality, risk and compliance management, legal services, internal audit, course management, policy, student complaints and appeals, enrolment planning, surveys and business intelligence.

The areas within the Office of the Planning and Integrity Portfolio include:

Professor Chris GrayProfessor Chris Gray welcomes you to Planning and Integrity

Continuous Quality Improvement

Deakin is committed to continuous quality improvement (CQI). It is embraced as part of our everyday work, reflected in our planning processes, embedded in our policies and supported by our committees. 

This approach reflects a way of thinking that informs everything that we do as individuals and members of work teams and organisational areas. It provides us with a powerful tool to streamline our processes and improve our performance in all areas of operation.

For further information about these processes, contact the Director, Quality and Standards at

Continuous Quality Improvement

Key contacts

Professor Chris Gray, Pro Vice-Chancellor (Planning and Integrity)
phone: (03) 5227 8507

Ebony Knights, Executive Assistant to the Pro Vice-Chancellor (Planning and Integrity)
phone: (03) 5227 8521

Heather Sainsbury, Director, Quality and Standards
phone: (03) 9251 7411

Paul Cardwell, (Acting) Academic Programs Manager
phone: (03) 5227 8276

Gina McWilliam, Student Complaints Manager
phone: (03) 9251 7543

Quality reviews

The University conducts formal internal quality reviews of organisational areas and other areas of activity on a regular schedule. You can view current and past reviews for more information.


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