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Frequently Asked Questions

Instructions on how to nominate for a training course can be accessed via StaffConnect, by clicking on the training folder.

Details on each course, including date, time, venue and course content can be found by selecting the relevant course in StaffConnect.

Frequently asked questions

General Questions

1. StaffConnect tells me there is no such course available. What do I do?

If criteria have been entered at the Training Nomination search screen, it could be that something was misspelt, or the search engine has not been able to detect what you are looking for. 

Go back to the Training Nomination search screen and select the "Find" button without entering any search criteria.  This will ensure all currently available courses are displayed.

Note:  If you are still experiencing problems, it could be that the course you are looking for is not currently scheduled.  Please contact the relevant Training Provider Administrator for the course you are looking for.

2. How do I find information such as campus location or content about a course I'm looking for?

Once you have found the course you are looking for, select the title of the course under the "Course" column.

Click on the Details link under the "Details/Venue" column. Here the date, time, location, venue, duration, content and objectives of the course can be found.

Note: If assistance is required with searching for courses, please refer to How to nominate for a course via StaffConnect (4 MB)

3. As a manager, am I able to nominate my staff for training via StaffConnect?

No. Although managers should discuss the training opportunity with the staff member, the staff member needs to log into StaffConnect and nominate for the training. Managers can then log into StaffConnect and approve their staff member's training nomination.

4. I have nominated for a course, where can I review my nomination?

Select the training nomination page in StaffConnect or refer to the automated email you received from StaffConnect at the time of nomination. The email is titled "Deakin University HRS Email Notification".

You can review the course details by following the steps outlined in question 2 above. 

Note: When you nominate for a training course, it is important to take note of the details of the course, such as date, time and location. These should be entered into your Outlook calendar at the time of registration.

All HRD Staff Development courses close 1 week prior to the course start date. After this time, they will no longer be visible in StaffConnect. Other Training Provider Administrators may have different course closure conditions.

5. I am trying to nominate for a course but I keep getting this error message: "Bad Request - Your browser sent a request that this server could not understand".

Check if search criteria has been entered in the search engine correctly (example.g., course title). If so, restart the search by following the instructions in question 1 above.

If the error continues, you may need to change the internet browser you are using:

If using Mozilla Firefox, please exit, open StaffConnect in Internet Explorer and attempt to nominate again for the course. Do the opposite if the error occurs in Internet Explorer.

If the error continues to occurs please contact the HR Administrator on 9246 8166 or via email to training@deakin.edu.au.

6. I'm a manager, how do I approve my staff member's request in StaffConnect?

HRD have recently upgraded StaffConnect to require manager's to open the record id and review the staff member's training nomination in detail rather than just selecting approve or reject on the main approval screen.

To approve a training nomination:

  • click on the record id number
  • scroll down to the drop down box and select the statement to approve or reject the training nomination
  • click submit

The reason for this change is that we will be undertaking detailed evaluation for some of our courses. 

We would like to ensure that you are aware that by approving a training nomination, you agree to HR contacting you to discuss how the staff member's attendance at the training has positively impacted their work.

7. I want to register for PPR training but there are no scheduled courses, the courses are full, or they're at times I can't attend. What do I do?

New sessions are scheduled periodically. You can check back at a later date, or email training@deakin.edu.au to be put on a waiting list for future sessions.

HRD Courses only

Note: The below questions apply to HRD Staff Development Program courses only. If you have a question regarding any other courses within StaffConnect please contact the relevant Training Provider Administrator.

8. I'm a manager and I would like to arrange for a course for my whole team. Is this possible?

Yes it is possible, with the course costs to be funded by your Faculty, Institute or other Area.

If tailored training is required to better suit a specific objective, we can provide information and guidance on available options eg. customised workshops. Please contact the HR Administrator on 9246 8166 or training@deakin.edu.au to discuss your training needs.

9. Do you provide one-on-one training?

We do not offer formal one-on-one training. However, we are able to offer one-on-one consultancy, assisting with such areas as development needs, personal growth and team development.

10. I'm a casual staff member.  How do I apply for training courses?

Please email training@deakin.edu.au providing the following details:

  • Course title
  • Course date
  • Course campus
  • Manager's name to approve the training nomination
  • Account code

Note: The account code you supply will only be debited where costs are incurred (for example, IT training courses or late cancellations as per the course conditions).
Casual staff must ensure they receive prior approval from their manager before nominating for a training course.

11. How do I display courses that are being run by certain areas of the University, for example, Human Resources Division?

  • At the "training nomination search" screen, click on the drop down arrow next to "Training Provider".
  • Select the training provider that you wish to display current courses for.  For example, select HRD – Human Resources Division. 
  • Select "Find".  This will display all current available courses for Human Resources Division.

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