Ross Chapman

Ross Chapman

Professor
Head of School

BA (Hons) PhD Macquarie, Company Directors Diploma

Campus: Melbourne Burwood Campus
Phone: +61 3 924 45530
Email: hosdbs@deakin.edu.au

Link to Research Output

  • Kate Hayes and Ross Chapman (2011) "Process Innovation with Ambient Intelligence (AmI) Technologies: A Comparison of Australian and German Small and Medium Enterprise (SME) Manufacturers", in Handbook of Research on Mobility and Computing: Evolving Technologies and Ubiquitous Impacts, edited by Maria Manuela Cruz-Cunha and Fernando Moreira, IGI Global. {In Print}
  • Adnan, S.M., Ramanathan K,. Turpin, T and Chapman, R.L (2010) "A Conceptual Model of the Strategic Alliance Process: From Initiation to Conclusion" Int. J. of Networking and Virtual Organisations, Vol 7 (1) pp 39-62. {ERA Journal Rank: C}
  • Ifandoudas, P. and Chapman, R.L (2009) "A Practical Approach to Achieving Agility - a Theory of Constraints Perspective" Int. Journal of Manufacturing Technology Management Production Planning and Control, {ISI 2007 Citation Impact Factor = 0.571}Volume 20 (8) December 2009 , pages 691 - 702. {ERA Journal Rank: A}
  • Ross L Chapman, Ron Beckett and Frank Gertsen (2009) "Measuring the Performance of a Regional Cluster in Innovation Facilitation" Proceedings of the 2009 ANZAM Conference, Melbourne, Australia, December, 2009. [CD-ROM, ISBN 1 86308 157 7]
  • Nousala, S., Ifandoudas, P., Terziovski, M. and Chapman, R.L. (2008) "Process Improvement and ICTs In Australian SMEs: A Selection and Implementation Framework, Production Planning and Control, Vol 19 (8), {ISI 2007 Citation Impact Factor = 0.571}. {ERA Journal Rank: A}
  • David R. Low, Ross L. Chapman and Terry R. Sloan (2008) "We only Innovate on Customer's Requests: An Exploration of Innovation and Market Orientation in Australian SMEs" Monash Business Review, April, 2008. {ERA Journal Rank: C}
  • Winner of the 2005 UWS College of Business Excellence Award for Research Student Supervision.
  • Awarded the Theo Williamson Award for Most Outstanding Paper for 2000 in Integrated Manufacturing Systems – The International Journal of Manufacturing Technology Management.

Teaching Interests

  • Quality Management (including TQM, Product and Service Quality, and Organisational Change Management)
  • Strategic Technology Management and Innovation Management
  • Operations Management

Research Interests

  • Quality Management and Continuous Improvement in Manufacturing and Service Industries
  • Innovation and Technology Management within Organisations
  • Knowledge Management as Related to Product and Process Innovation
  • Performance Measurement and its Application in Business Improvement, particularly in SMEs

Professional Affiliations

  • Fellow, Australian Institute of Company Directors, since 1999.
  • Member, Australian and New Zealand Academy of Management (ANZAM), since 1993.
  • Member, Quality Society of Australia , since 1991 (MQSA), Membership converted to Senior Member of the American Society for Quality (ASQ) in 2004.

Deakin University acknowledges the traditional land owners of present campus sites.

30th January 2012