School of Information Systems
Faculty of Business and Law
The School of Information Systems Knowledge Management (SISKM) research group is investigating a wide range of knowledge management research topics using largely socio-technical approaches.
Some of the SISKM projects are focused on the facilitation of intra-organisational knowledge processes such as knowledge creation, knowledge sharing and knowledge transfer, in contexts such as business projects and everyday work. Other projects investigate linking businesses in the wider community through shared knowledge and the design of new organisational forms such as communities of practice and communities of enterprise. Key knowledge technologies investigated include intranets and electronic mail.
Industry, government and academic collaborators are invited to contact the group Convenor (below) to identify valuable ways to link our knowledge management efforts and interests with yours. Through discussions we can identify synergies and ways in which we can support one another in future knowledge management initiatives. Anyone interested in undertaking postgraduate research in the knowledge management area is invited to contact the group Convenor (below) to discuss possible projects as levels ranging from Honours to PhD.
Darryl Coulthard
Merete Crofts
Jacob Cybulski
Bardo Fraunholz
Chia Yao Lee
Sharman Lichtenstein (Convenor)
Cecily Mason (Deakin Business School)
Jamie Mustard
Lemai Nguyen
Craig Parker
Ross Smith
Luba Torlina
Sharman Lichtenstein and Craig Parker
The aim of this research is to provide a deeper understanding of the complex socio-technical issues limiting organisational knowledge sharing. The project investigates the technological, organisational, social and knowledge-based influences on organisational knowledge sharing. We also seek to identify approaches for coordinating and integrating isolated pockets of knowledge across organisational units and groups, using knowledge technologies.
Bardo Fraunholz
This project investigates through case studies the way projects are managed in SMEs and how common practice can be improved by integration. The project explores the special needs of the trade sector with its particular structure, the employee education, business size, involved manpower, typical projects and organisational issues. The outcome is the design of an integrated project and knowledge management framework for SMEs
Luba Torlina and Lemai Nguyen
In this project, we examine how power relations are formed, exercised and evolved in online communities. Case studies of online communities are being used to explore the issues involved.
Gerlinde Koeglreiter, Ross Smith and Luba Torlina
This research primarily focuses on how knowledge sharing within a Community of Practice (CoP), supported by Information and Communication Technology (ICT) and knowledge sharing events, might stimulate the emergence of that CoP. How might this support reshape the CoP and what impacts might this have on the wider organisation?
Vanessa Cooper, Sharman Lichtenstein and Ross Smith
This research project aims to identify the critical success factors that enable the successful transfer of IT support knowledge from an IT vendor and service provider, using Web-based self-service systems, to enterprise customers.
Cecily Mason, Tanya Castleman and Craig Parker
SMEs lack the organisational resources available to large organisations to incorporate significant KM initiatives. Regional clusters must create value from knowledge by linking SMEs. This project will conduct research in several regional clusters focussing on investigating: the most effective means of enhancing the collective intelligence of Communities of Enterprise (CoE) and their SME participants; the mechanisms of authority which have the greatest potential to encourage SMEs to participate in the regional CoEs; and the strategies and practices which will have practical value for those developing CoEs for regionally-based eClusters of SMEs.
Lemai Nguyen and Sharman Lichtenstein
Requirements engineering (RE) is a knowledge intensive problem-solving process which is embedded in an organisational setting. This project aims at exploring types of knowledge that form and evolve within the RE process, how such knowledge is created and transferred between the requirements engineers, development teams, project managers, business clients and other types of stakeholders. In particular, how can knowledge management methods and technologies be used to assist project managers and analysts in creating, maintaining and sharing this kind of knowledge effectively?