School of Information Systems
Faculty of Business and Law
The School of Information Systems Knowledge Management (SISKM) research group is investigating a wide range of knowledge management research topics using largely socio-technical approaches.
Some of the SISKM projects are focused on the facilitation of intra-organisational knowledge processes such as knowledge creation, knowledge sharing and knowledge transfer, in contexts such as business projects and everyday work. Other projects investigate linking businesses in the wider community through shared knowledge and the design of new organisational forms such as communities of practice and communities of enterprise. Key knowledge technologies investigated include intranets and electronic mail.
Industry, government and academic collaborators are invited to contact the group Convenor (below) to identify valuable ways to link our knowledge management efforts and interests with yours. Through discussions we can identify synergies and ways in which we can support one another in future knowledge management initiatives. Anyone interested in undertaking postgraduate research in the knowledge management area is invited to contact the group Convenor (below) to discuss possible projects as levels ranging from Honours to PhD.
Darryl Coulthard
Merete Crofts
Jacob Cybulski
Bardo Fraunholz
Chia Yao Lee
Sharman Lichtenstein
(Convenor)
Cecily Mason (Deakin Business School)
Jamie Mustard
Lemai Nguyen
Craig Parker
Luba Torlina
Chandana Unnithan
Sharman Lichtenstein and Craig Parker
The aim of this research is to provide a deeper understanding of the complex socio-technical issues limiting organisational knowledge sharing. The project investigates the technological, organisational, social and knowledge-based influences on organisational knowledge sharing. We also seek to identify approaches for coordinating and integrating isolated pockets of knowledge across organisational units and groups, using knowledge technologies.
Bardo Fraunholz
This project investigates through case studies the way projects are managed in SMEs and how common practice can be improved by integration. The project explores the special needs of the trade sector with its particular structure, the employee education, business size, involved manpower, typical projects and organisational issues. The outcome is the design of an integrated project and knowledge management framework for SMEs
Luba Torlina and Lemai Nguyen
In this project, we examine how power relations are formed, exercised and evolved in online communities. Case studies of online communities are being used to explore the issues involved.
Gerlinde Koeglreiter, Ross Smith and Luba Torlina
This research primarily focuses on how knowledge sharing within a Community of Practice (CoP), supported by Information and Communication Technology (ICT) and knowledge sharing events, might stimulate the emergence of that CoP. How might this support reshape the CoP and what impacts might this have on the wider organisation?
Vanessa Cooper, Sharman Lichtenstein and Ross Smith
This research project aims to identify the critical success factors that enable the successful transfer of IT support knowledge from an IT vendor and service provider, using Web-based self-service systems, to enterprise customers.
Cecily Mason, Tanya Castleman and Craig Parker
SMEs lack the organisational resources available to large organisations to incorporate significant KM initiatives. Regional clusters must create value from knowledge by linking SMEs. This project will conduct research in several regional clusters focussing on investigating: the most effective means of enhancing the collective intelligence of Communities of Enterprise (CoE) and their SME participants; the mechanisms of authority which have the greatest potential to encourage SMEs to participate in the regional CoEs; and the strategies and practices which will have practical value for those developing CoEs for regionally-based eClusters of SMEs.
Lemai Nguyen and Sharman Lichtenstein
Requirements engineering (RE) is a knowledge intensive problem-solving process which is embedded in an organisational setting. This project aims at exploring types of knowledge that form and evolve within the RE process, how such knowledge is created and transferred between the requirements engineers, development teams, project managers, business clients and other types of stakeholders. In particular, how can knowledge management methods and technologies be used to assist project managers and analysts in creating, maintaining and sharing this kind of knowledge effectively?
Mason, C., Castleman, T. and Parker, C. (2008) 'Socio-technical factors influencing channel use for knowledge-sharing in regional SME networks', International Journal of Knowledge Management Studies, vol. 2, no. 3, pp. 303-319.
Mason, C., Castleman, T. and Parker, C. (2008) 'Communities of enterprise: developing regional SMEs in the knowledge economy', Journal of Enterprise Information Management, vol. 21, no. 6, pp. 571-584.
Lichtenstein, S., Parker, C. and Hunter, A. (2007) 'Dynamic Knowledge Integration in Socio-technical Networks: An Interpretive Study of Intranet Use for Knowledge Integration', Journal of Information & Knowledge Management, vol. 6, no. 2, pp. 91-103.
Mason, C., Castleman, T. and Parker, C. (2006) 'Virtual Communities of Practice for Regional Small Businesses: Bringing Informal Networks Online', Proceedings of the 19th International Electronic Commerce Conference, Bled, Slovenia, 5-7 June.
Lichtenstein, S., Parker, C. and Hunter, A. (2006) 'Toward an Integrative Role for Intranets: An Interpretive Case Study of Intranet-based Dynamic Knowledge Integration in Socio-technical Networks', Proceedings of the 17th Australasian Conference on Information Systems, Adelaide, Australia, 6-8 December.
Lichtenstein, S. and Parker, C. (2006) 'Collaborative Knowledge Creation in Electronic Mail', International Journal of Knowledge and Learning, vol. 2, no. 3, pp. 279-297.
Mason, C., Castleman, T. and Parker, C. (2006) 'Communities of Enterprise: SMES, ICT and Regional Development', Proceedings of the 14th European Conference on Information Systems, Goteborg, Sweden, 12-14 June.
Mason, C., Castleman, T. and Parker, C. (2006) 'Value Creation through Virtual Communities of Practice in Regional Clusters of SMEs: A Conceptual Approach', Coakes, E and Clarke, S. (eds), Encyclopaedia of Communities of Practice in Information and Knowledge Management, pp. 115-123, Idea Group Publishing, Hershey, USA.
Cooper, V., Lichtenstein, S. and Smith, R. (2005) 'Emerging Issues in After-sales Enterprise Information Technology Support Using Web-based Self-service Systems', Proceedings of the 16th Australasian Conference on Information Systems, Sydney, Australia, 30 November-2 December.
Cooper, V., Lichtenstein, S. and Smith, R. (2005) 'Toward Successful Knowledge Transfer in Web-based Self-service for Information Technology Services', Proceedings of the 9th Pacific Asia Conference on Information Systems, Bangkok, Thailand, 7-10 July.
Lichtenstein, S. and Hunter, A. (2005) 'Receiver Influences on Knowledge Sharing', Proceedings of the 13th European Conference on Information Systems, Regensburg, Germany, 26-28 May.
Lichtenstein, S. and Hunter, A. (2005) 'Considering the Receiver in Knowledge Sharing: When the Receiver Seems Ready the Sharer Appears', Proceedings of the 7th Australian Conference for Knowledge Management and Intelligent Decision Support, Melbourne, Australia, 29-30 November 2004, pp. 48-70.
Lichtenstein, S., Parker, C. and Cybulski, M. (2005) 'Email and Knowledge Creation: Supporting Inquiring Systems and Enhancing Wisdom', Courtney, J., Haynes, J. & Paradice, D., (eds), Inquiring Organizations: Moving from Knowledge to Wisdom, pp. 89-108, Idea Group Publishing, Hershey, USA.
Mason, C., Castleman, T. and Parker, C. (2005) 'What can Knowledge Management do for Regional Development?', Proceedings of the 1st CRIC Cluster Conference, Ballarat, Australia, 30 June-1 July.
Lichtenstein, S. and Parker, C. (2004) 'Processes and Impacts of Knowledge Creation in Email', Proceedings of the 6th Australian Conference for Knowledge Management and Intelligent Decision Support, Melbourne, Australia, 11-12 December 2003.
Lichtenstein, S. (2004) 'Knowledge development and creation in email', Proceedings of the 37th Hawaii International Conference on System Sciences, Hawaii/Waikoloa Village, USA, 5-8 January.
Mason, C., Castleman, T. and Parker, C. (2004) 'Knowledge Management for SME-based Regional Clusters', Proceedings of the 12th CollECTeR Conference on Electronic Commerce, Adelaide, Australia, 7-8 May.
Whitaker, V.M. and Parker, C. (2000) 'The Factors Enabling and inhibiting the Development of Agricultural Internet Virtual Communities: An Australian Case Study', Proceedings of the 8th European Conference on Information Systems, Vienna, Austria, 3-5 July, pp. 148-155.
Brookes, M., Parker, C., Dawson, L. and Hewett, B. (1999) 'Internet-based Virtual Community Development: A Preliminary Investigation in an Australian Regional Context', Proceedings of the 3rd CollECTeR Conference on Electronic Commerce, Wellington, New Zealand, 29 November.
