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Dr Lisa McQuilken

Senior Lecturer

BCom Melb, MBus (Tourism Development) VUT, PhD Deakin

Campus: Melbourne Burwood Campus
Phone: +61 3 924 46716
Email: lisa.mcquilke@deakin.edu.au

Link to research output

• 2009 Services marketing track best paper award, ANZMAC
• 2009 Faculty of Business and Law excellence in teaching exemplar award
• 2008 School of Management and Marketing inaugural annual teaching award
• 2006 Faculty of Business and Law acknowledging and rewarding excellent teaching award
• 1996 Pacific Asia Tourism Association (PATA) award for best postgraduate student

Teaching interests

• Services marketing
• Marketing research
• International marketing

Research interests

• SST guarantees
• Service failure and recovery
• The influence of service guarantees as a recovery tool
• e-WOM and e-recovery
• Justice-based service recovery

Professional affiliations

• Member of the Australian Marketing Institute
• Member of the Melbourne University Alumni
• Member of the Australian and New Zealand Marketing Academy