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Dr Lisa McQuilken

Senior Lecturer

BCom Melb, MBus (Tourism Development) VUT, PhD Deakin

Campus: Melbourne Burwood Campus
Phone: +61 3 924 46716
Email: lisa.mcquilke@deakin.edu.au

Link to Research Output

• Services Marketing Track Best Paper Award, ANZMAC 2009
• Faculty of Business and Law Excellence in Teaching Exemplar Award (2009)
• School of Management and Marketing Inaugural Annual Teaching Award (2008)
• Faculty of Business and Law Acknowledging and Rewarding Excellent Teaching Award (2006)
• Pacific Asia Tourism Association (PATA) award for best postgraduate student (1996)

Teaching Interests

• Services Marketing
• Marketing Research
• International Marketing

Research Interests

• SST guarantees
• Service failure and recovery
• The influence of service guarantees as a recovery tool
• e-WOM and e-recovery
• Justice-based service recovery

Professional Affiliations

• Member of the Australian Marketing Institute
• Member of the Melbourne University Alumni
• Member of the Australian and New Zealand Marketing Academy