Staff profile

Staff image

Prof Ross Chapman

Position: Casual Academic
Campus: Melbourne Burwood Campus


Teaching Interests

  • Quality Management (including TQM, Product and Service Quality, and Organisational Change Management)
  • Strategic Technology Management and Innovation Management
  • Operations Management


Research interests

  • Quality Management and Continuous Improvement in Manufacturing and Service Industries
  • Innovation and Technology Management within Organisations
  • Knowledge Management as Related to Product and Process Innovation
  • Performance Measurement and its Application in Business Improvement, particularly in SMEs

Research page

Page custodian: External Relations Group
Last updated: