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The unit considers operation management as a transformative, cross-functional process. It covers both manufacturing and service contexts and is based upon learning from case studies, simulations and examples. Topics include: operations and supply chain strategy; quality management; product and process design; capacity planning; scheduling; and materials and inventory management. A holistic approach is taken, and the emphasis is on dealing with individual aspects of operations within an overall strategic framework for business effectiveness.
Assessment 1 (group/3 students) - Written Assignment (3000 words) - 40%
Assessment 2 (individual) - Research Report (4000 words) - 60%
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