SIT794 - Services Management

Unit details

Year:

2024 unit information

Enrolment modes:Trimester 2: Waurn Ponds (Geelong), Online
Credit point(s):1
EFTSL value:0.125
Unit Chair:Trimester 2: Anuroop Gaddam
Prerequisite:

SIT774.
For students enrolled in S464: Must have completed 16 credit points.
For students enrolled in S470, S506, S507, S508, S535, S536, S538, S577, S677, S735, S737, S739, S770, S778, S779, S789: Nil

Corequisite:Nil
Incompatible with: Nil
Typical study commitment:

Students will on average spend 150 hours over the teaching period undertaking the teaching, learning and assessment activities for this unit.

This will include educator guided online learning activities within the unit site.

Educator-facilitated (scheduled) learning activities - on-campus unit enrolment:

1 x 3-hour seminar per week, weekly meetings.

Educator-facilitated (scheduled) learning activities - online unit enrolment:

Online independent and collaborative learning including  1 x 2-hour seminar per week, weekly meetings.

Content

This unit aims to equip students with current knowledge, strategies and industry practices in service management that are pertinent to Information Technology. The design, management of service enterprises and service operations are covered in this unit, with particular emphasis on the role of technology in services, service entrepreneurship, capacity planning, queuing models and capacity management. Students will be required to critically evaluate service enterprises using the theories and frameworks and will learn about the role of services in the economy, the nature of services and the service strategy.

ULO These are the Learning Outcomes (ULO) for this unit. At the completion of this unit, successful students can: Deakin Graduate Learning Outcomes
ULO1

Understand the importance of services for the economy and appreciate the rate of growth of the global professional services industry.

GLO1: Discipline-specific knowledge and capabilities
GLO2: Communication
GLO3: Digital literacy
GLO4: Critical thinking

ULO2

Demonstrate how the multidisciplinary fields of computer science, information technology, engineering operations research and management come together as the discipline of Services Management.

GLO1: Discipline-specific knowledge and capabilities
GLO2: Communication
GLO3: Digital literacy
GLO4: Critical thinking
GLO5: Problem solving

ULO3

Demonstrate competencies in IT service management and aligning IT service requirements to address the current needs of the businesses by drawing on the best practice guidelines from the Information Technology Infrastructure Library® (ITIL®) framework

GLO1: Discipline-specific knowledge and capabilities
GLO4: Critical thinking
GLO5: Problem solving
GLO8: Global citizenship

ULO4

Develop a specific blend of academic, professional and generic skills needed for services management.

GLO1: Discipline-specific knowledge and capabilities
GLO4: Critical thinking

ULO5

Understand ethical, legal and professional issues relating to services management.

GLO1: Discipline-specific knowledge and capabilities
GLO4: Critical thinking
GLO5: Problem solving
GLO8: Global citizenship

Assessment

Assessment Description Student output Grading and weighting
(% total mark for unit)
Indicative due week
Learning portfolio Portfolio consisting of evidence of completion of unit modules, reports, workings for associated case studies, reflections, and a learning summary report 100% Week 12

The assessment due weeks provided may change. The Unit Chair will clarify the exact assessment requirements, including the due date, at the start of the teaching period.

Hurdle requirement

To be eligible to obtain a pass in this unit, students must meet certain milestones as part of the portfolio.

Learning Resource

There is no prescribed textbook for this unit.  Unit resources will be made available via the unit site.

The texts and reading list for the unit can be found on the University Library via the link below: SIT794 Note: Select the relevant trimester reading list. Please note that a future teaching period's reading list may not be available until a month prior to the start of that teaching period so you may wish to use the relevant trimester's prior year reading list as a guide only.

Unit Fee Information

Fees and charges vary depending on the type of fee place you hold, your course, your commencement year, the units you choose to study and their study discipline, and your study load.

Tuition fees increase at the beginning of each calendar year and all fees quoted are in Australian dollars ($AUD). Tuition fees do not include textbooks, computer equipment or software, other equipment or costs such as mandatory checks, travel and stationery.

Use the Fee estimator to see course and unit fees applicable to your course and type of place.

For further information regarding tuition fees, other fees and charges, invoice due dates, withdrawal dates, payment methods visit our Current Students website.