Telephone interviews and screening

Telephone interviews: a telephone interview is scheduled in advance and follows a formal interview structure.

Telephone screening: used by employers as a fast and cost effective way to narrow the pool of acceptable candidates. It is different from a telephone interview as screening is usually brief and unannounced. Occasionally the call may develop into an interview.

Screening questions determine whether or not it is worthwhile to pursue you further as a candidate. The employer may want to confirm your eligibility, experience or knowledge. Be prepared by expecting to handle a call regarding your job applications at any time.

Accept or re-schedule?

It is better to accept the call while you can as you don't want to miss an opportunity. Also 'phone tag' gets frustrating for everyone.

• If you have another commitment that limits how long you can be on the phone, let the caller know immediately. They will usually be able to inform you how long their questions usually take.

• If you are are in a location where you might be disturbed or distracted, or if you are with other people, ask if the caller can hold for a moment while you move away from distractions.

If you are unable to take the call at that time, apologise but remain professional.

• Be specific about when you will be able to take or return the call. Failing to be prepared at the time you agreed on, or failing to return the call as promised, will reflect poorly on your work ethic and personal attention to detail.

Mobile phones create some additional challenges- see the tips on the right.

Prepare for employer calls

You will feel a lot more relaxed if you know you are well prepared.

• Ensure any phone numbers you provide on your applications have voice mail and the recorded greeting is business-like.
• Get in the habit of answering your calls in a business-like manner. Treat any calls from unidentified numbers as prospective employers rather than telemarketers!
• If you have provided a land line number make sure that all members of your household know to answer the phone professionally and take messages if necessary.
• Keep copies of your documents organised nearby your home phone. You may want to carry some key documents with you if your mobile is your main contact number.
• Return calls promptly and be prepared to answer the employer's questions when you do.

During employer calls

While taking any call from a prospective employer maintain a professional demeanour as you would if meeting them in person.

• Stand up, smile and speak directly into the mouthpiece of the telephone while you are talking. This will give your voice more energy and a most pleasant tone.
• Never smoke, eat or chew gum while on the phone.
• Make sure the only documents around you are related to your application so you won't be distracted.