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Once a Mentor accepts your request, you will be provided with their contact details within two weeks. You are responsible for making the initial contact with your Mentor to organise the first meeting.
Try to contact your Mentor within a week of getting matched.
Communicate with clarity
Whether by email or phone, a suggested guideline is:
If the Mentor hasn't responded to you in a while, email or call them again. They may just be busy or missed your email/call. Remember, they signed up for the program because they want to mentor a student.