These are currently the most common types of interviews. They are based on the theory that past performance predicts future behaviour and the interviewer requires an example of a specific situation from your past.
Your example can come from work, volunteering, study, personal interests or club and community involvements.
A typical question might be: 'Tell me about a time when you had to deal with a difficult customer'. Focus on just one particular situation and recall details about your key actions and the customer's reactions.
Tip: Use the STAR technique to answer this type of question.
Designed to encourage you to talk. If you are asked: 'What do you have to offer our company?' your response should demonstrate your strengths, skills and abilities in relation to the position.
Tip: Avoid vague, generalised answers. Be specific and sell your strengths.
Used to gather quick facts. They are also asked by inexperienced interviewers. They usually require a 'yes' or 'no' answer and give you little chance to elaborate.
Tip: Judge whether the question requires a more expansive reply and if so, give more detail. Be confident and take the initiative.
Used to draw out more detail, or to focus your answer on the information the interviewer needs, for example, 'Tell me more about that', 'How did your co-worker respond?'
Tip: Think about the possible probing questions that may be asked, when preparing for the interview.
May be used to confirm information, or to test how you react to information. The expected response is indicated in the question. 'You will be expected to take on three projects, you don't mind, do you?'
Tip: Back up your answers with examples that demonstrate that you can achieve this goal successfully.
Used to test your problem solving skills. The interviewer outlines an imaginary situation and asks how you would deal with it. Your task is to quickly grasp the problem, analyse it, and generate your response or possible solutions.
Tip: The way you tackle the problem is usually more important than the answer. Use common sense and you will stay on track.
There will often be questions that you haven’t prepared for! Take your time and ask for clarification if you don’t understand. If you can’t think of an appropriate example, ask if you can return to that question later on.
Tip: Your reaction and behaviour in response to a tough question is often more important than the answer you give.
Behavioural
Your work experience
Tough questions