Frequently asked questions
- What is Deakin Card?
- My card has expired / is about to expire. What do I do?
- How do I load money onto Deakin Card?
- Can I load money onto my Deakin Card using coins / EFTPOS / Credit Card?
- Where can I use my Deakin Card?
- Can I use Deakin Card for network printing/photocopying?
- Is there any interest paid on Deakin Card? Any fees?
- Am I able to obtain information about where I have spent my money?
- Why won't the reload station take my card?
- Why can't I print even though I have loaded money onto my Deakin Card?
- Do I tell the Library if I lose my Deakin Card?
- What is a Visitor Card?
What is Deakin Card?
Your Deakin Card is the only accepted form of identification for students and staff while you are on campus. You are required to carry it at all times.
Please note that all Deakin Cards designs are accepted as valid, provided they have not passed their expiry date. To update your card please contact Deakin Central.
Your Deakin Card can be loaded with money and used for a variety of services around campus including photocopying, printing, retail, vending machines and residential meals.
Look out for the icons on campus to see where Deakin Card can be accepted.
It is your student or staff ID card provided by the Division of Student Administration (DSA) when you enrolled or commenced working at Deakin University.
My card has expired / is about to expire. What do I do?
If you not received your card and you are an enrolled student, please visit the Deakin Central office on your campus or email enquire@deakin.edu.au. Please ensure that your correct address is listed in Student Connect.
Please note, once you have received your card it may take 24 hours for the system to update your details. If you need to use your Deakin Card straight away, please ask the Deakin Central staff to contact the Deakin Card office on 1800 450 503 to manually update your details.
Please note: If your card has expired it will no longer work until you get a replacement card - even if you have money on it. If you are no longer studying at Deakin and have money left on your Deakin Card you are entitled to a refund. Details on how to obtain a refund are outlined in the Terms and Conditions for Deakin Card stored-value use.
How do I load money onto Deakin Card?
Funds can be loaded quickly and easily by using our Deposit Cash Online service from our Deakin Card webpages. Using a MasterCard or Visa debit/credit card anyone can deposit funds to a valid Deakin Card.
Click here and follow the Deposit Cash Online heading.
Money can also be loaded onto Deakin Card at reload stations at all campuses. For further information, including a full list of reload station locations, go to How to load money.
Can I load money onto my Deakin Card using coins / EFTPOS / Credit Card?
Yes, you can load money onto your Deakin Card using coins, EFTPOS or Credit Card at either the campus cashier office or at Deakin Central - not at the reload stations. Please be advised that reload stations will only accept Australian currency notes.
Where can I use my Deakin Card?
For a comprehensive list of places to use your Deakin Card please go to Where to use Deakin Card.
Can I use Deakin Card for network printing/photocopying?
Yes, Deakin Card is used to pay for printing in student laboratories and in the Library. Deakin Card is also used for Library photocopying.
Is there any interest paid on Deakin Card? Any fees?
Deakin Card pays no interest nor does it incur any fees. Deakin Card is totally transaction fee free!
Am I able to obtain information about where I have spent my money?
Yes, simply click on view your transaction history and you will be able to request an immediate online statement for the dates you require. This statement can then be printed out.
Why won't the reload station take my card?
Check that you are inserting your card facing up (photo first). If your card is still rejected and there is no message on the screen, the magnetic stripe may be damaged or your account may be inactive in the Deakin Card system. Please call 1800 450 503.
If a message appears on screen, please note it down and contact Deakin Card on 1800 450 503 or email cardinfo@deakin.edu.au
Why can't I print even though I have loaded money onto my Deakin Card?
When a new or replacement Deakin Card is printed you may have to wait up to 30 minutes before being able to print. If you have waited this amount of time and still are unable to print, you should contact us. If it is out of office hours or if you have any other printing enquiries, please contact the IT Service Desk.
Further information about printing and Deakin Card can be found at Printing using your Deakin Card.
Do I tell the Library if I lose my Deakin Card?
Yes. If you report your card lost or stolen to the Library staff they will make a note of this next to your name. Your card will be blocked from functioning on the Self Check counter. If you do not report your card lost or stolen then it can continue to be used!
What is a Visitor Card?
Visitor Cards are Deakin Cards for visitors to the University. They can be used at all the same locations as Deakin Card but not for Network Printing and Internet Billing. Visitor Cards are available for purchase at reload machines for $5. These cards are pre-loaded with a value of $3 and additional money can be added as required.
Deakin University students and staff should not purchase a Visitor Card if they have their Deakin ID card.
