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eLive set-up guidelines

In order to participate in an eLive session, you will need to ensure your computer and other hardware are set up correctly at least 60 minutes before the start of your session.

However, it is highly recommended you follow these instructions at least 24 hours before the start of your session to ensure any issues are resolved.

  1. Set up your computer
  2. Set up your microphone and speakers
  3. Test your hardware

Step 1: Set up your computer

  1. Ensure your computer meets the recommended computer standards.
  2. Check if you have Java Web Start installed, go to http://www.elluminate.com/support.

You should see the message below to indicate you have Java:

eLive configuration image

If you don't see the above message, you do not have Java installed. Download and install the Java Web Start (JWS) software from the Deakin University Software site or the 'Software Essentials' DVD. Staff who have a Phoenix desktop please check your Phoenix Software Catalogue .

Problems installing Java Web Start and eLive resources files

When using eLive for the first time, you may need to configure or confirm settings in your workplace or personal firewall to allow the installation of Java Web Start and the eLive resource files.

Go to http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336 for configuration information for commonly used firewall applications.

Step 2: Set up your microphone and speakers

For a better audio signal, we recommend using an external microphone and external speakers. Common PC microphones do not work in a Mac microphone jack, so USB microphones are preferred. You can get headsets from any store selling electronic or audio visual equipment.

Note: Mac G4 machines do not have an active microphone input so will need a USB headset or obtain an extra piece of hardware to plug in a non-powered microphone.

You must plug in your headset before opening the eLive session.

USB Headset with Windows Vista

If you are using Microsoft's newest operating system, Vista, and a USB headset, you may find that the USB headset does not work in your eLive session. You will need to run the Windows Vista driver update to ensure have you have the most updated drivers for most USB headsets.

To do this enter the Device Manager, go to the System utility in the Control Panel. From the Control Panel:

  1. Select System
  2. Select Hardware
  3. Select Device Manager
  4. Select Sounds, video and game controller
  5. Double-click on USB Audio Device
  6. Click on the Driver tab
  7. Click on Update Driver
  8. Use the Hardware Update Wizard to update the driver. Windows will automatically look for updated drivers for your hardware. If unable to find any, you will need to go the hardware manufacturer's website and download new drivers.

Step 3. Test your hardware

To configure your hardware before entering an eLive session:

  1. Go to the eLive Configuration Room.
  2. If you are prompted to open or save config.jnlp file, click Open.
  3. Enter your name (your first name will do) and enter the password config. Then click Join.

    Note: The first time you launch eLive, it will take several minutes (depending on modem speed) to download the required Java files (this is a once only download - these files are stored permanently on your hard drive).

  4. The Java application then connects to and authenticates on the eLive server. Once the eLive Session has opened you will need to authenticate again (if outside the Deakin network).
  5. You will be prompted to set your Connection Speed:
    • inside the Deakin network choose "LAN"
    • if outside, choose the appropriate connection speed.
  6. The Elluminate Live! application will now take you through how to test your audio. Please follow the online instructions.
  7. Once you have finished, close the window - you will be disconnected from the configuration session.

If you are having difficulties setting-up your microphone, speakers, or headset, please first check the eLive FAQs . If you can't find the solution to your problem, contact the IT Service Desk , which provides eLive support for both staff and students. Phone: +61 1800 721 720

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27th October 2012