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In order to participate in an eLive session, you will need to ensure your computer and other hardware are set up correctly at least 60 minutes before the start of your session.
However, it is highly recommended you follow these instructions at least 24 hours before the start of your session to ensure any issues are resolved.
You should see the message below to indicate you have Java:
If you don't see the above message, you do not have Java installed. Download and install the Java Web Start (JWS) software from the Deakin University Software site or the 'Software Essentials' DVD. Staff who have a Phoenix desktop please check your Phoenix Software Catalogue .
When using eLive for the first time, you may need to configure or confirm settings in your workplace or personal firewall to allow the installation of Java Web Start and the eLive resource files.
Go to http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336 for configuration information for commonly used firewall applications.
For a better audio signal, we recommend using an external microphone and external speakers. Common PC microphones do not work in a Mac microphone jack, so USB microphones are preferred. You can get headsets from any store selling electronic or audio visual equipment.
Note: Mac G4 machines do not have an active microphone input so will need a USB headset or obtain an extra piece of hardware to plug in a non-powered microphone.
You must plug in your headset before opening the eLive session.
If you are using Microsoft's newest operating system, Vista, and a USB headset, you may find that the USB headset does not work in your eLive session. You will need to run the Windows Vista driver update to ensure have you have the most updated drivers for most USB headsets.
To do this enter the Device Manager, go to the System utility in the Control Panel. From the Control Panel:
To configure your hardware before entering an eLive session:
Note: The first time you launch eLive, it will take several minutes (depending on modem speed) to download the required Java files (this is a once only download - these files are stored permanently on your hard drive).
If you are having difficulties setting-up your microphone, speakers, or headset, please first check the eLive FAQs . If you can't find the solution to your problem, contact the IT Service Desk , which provides eLive support for both staff and students. Phone: +61 1800 721 720