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Deakin engages in a range of formal and informal benchmarking activities to support its planning.
At an institutional level, Deakin systematically monitors its comparative performance on key measures identified in the LIVE the future: Agenda 2020; these measures include student retention, graduate success, research outputs and research capacity.
The University also closely monitors its relative performance in relation to:
Deakin has a formal relationship with other universities to support ongoing benchmarking and information sharing in relation to agreed activities.
Benchmarking activities conducted by Faculties and professional areas include:
|AUIDF Benchmarking of University International Office Operations||Comparing costs, staffing levels, admission procedures, student services and office structures of 34-37 Australian universities|
|Customer Service Benchmarking Australia||Assessing services provided to prospective students|
|TEFMA Annual Benchmarking Survey||Comparing key building operations and management performance indicators of Australian and New Zealand universities|
|Universities’ Human Resources Benchmarking Program||Comparing performance of 42 universities from Australia, NZ, South Africa and Fiji in areas such as staffing ratios, female participation, recruitment rate, academic promotion rate, academic staff with doctoral qualifications, age profile, occupational health and safety|
|Asia Pacific University Investment survey||Investment management benchmarking tool (Mercer)|
|OECD Review of Higher Education in Regional Development||Involving 19 Victorian universities and TAFEs to assist the development of policies to mobilise higher education for social, economic and cultural development|
|Pascal Universities and Regional Engagement Benchmarking Project||Comparing contributions to regional development, priorities and good practice of nine Victorian universities|
|Australian Higher Education Procurement Benchmarking Program||Reviewing services relating to office supplies, temporary staff, travel management, laboratory supplies, banking, telecommunications, print, IT, leasing, procurement|
|Insync Library Client Survey||Monitoring client satisfaction and identifying areas of good practice|
|Insync Student Administration Services Survey||Comparing student satisfaction with key student administration services (9 Australian universities participated for the first time in 2010)|
|Roysys; Gartner Research; Educause||Comparing ITSD services, costs and systems availability|