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This office is responsible for overseeing the Division's operations, ensuring that divisional objectives are achieved and that relevant performance indicators are routinely recorded and monitored. This office provides assistance and advice to Group Managers in the areas of finance and budgeting, human resources, policy development and implementation.
The Assessments Group is responsible for the organisation and administration of both on and off-campus examinations, at all campuses of the University and at numerous locations both nationally and internationally.
Assignments for off campus students are received, despatched to assessors and returned to students, with the ability to track an assignment at any point in the process.
This group is also responsible for the collection, recording and release of assessment results for all on and off-campus students, as well as students with complementary enrolments from other universities. Additionally, the group administers the Special Consideration in the assessment process across the University.
Assessment services in examinations, assignment tracking and results are also provided for commercial clients in conjunction with DeakinPrime.
Assessments are also responsible for the provision of the International English Language Testing System (IELTS) test for candidates internal and external to the University.
The Graduations Office is responsible for the administration of the graduation process, including the issue of testamurs, transcripts, completion letters and Australian Higher Education Graduation Statements (AHEGS) as well as the organisation of the University’s graduation and conferral ceremonies.
Customer Service is responsible for the provision of information and support to all students in relation to admissions, enrolments, fees, visas, overseas health cover, examinations, assignment tracking, graduations and course information. The Group runs Deakin Central (one-stop-shop) on each campus and the call centre. The Group also provides University-wide switchboard activities.
The Business Services Group (BSG) provides support services for DeakinPrime and acts as the liaison between the various functional groups within DSA and with DeakinPrime and their clients and students.
The Admissions, Enrolments and Records Group co-ordinates admission application processes for the University. This team liaises with VTAC to ensure the successful co-ordination of each selection period for VTAC enrolments. All online enrolment, re-enrolment and VTAC and international enrolment days are coordinated through this group.
The team also processes documentation for new student enrolments for all award, non-award exchange and cross-institutional students and maintains hard copy student records.
The Student Finance Group is responsible for the administration of fees, including setting fee reference data and preparing the University's Fees and Charges Policy. The Group administers Corporate and Offshore Teaching Partners fee arrangements, including invoicing and disbursement. The Group is responsible for the administration of Scholarships. The University offers Access and Equity, Accommodation and Merit scholarships to complement the Commonwealth Learning Scholarships offered by the Commonwealth Government. This group is responsible for the administration of all coursework scholarships as well as University-wide prizes.
The Information Systems Group (ISG) is responsible for the ongoing maintenance, support and implementation of projects within the University's Student Management System, Callista. The Callista support provided includes: a helpdesk service to the university for both Callista support and Callista ad-hoc reports, Curriculum maintenance, Handbook maintenance and BRUCE for publications, together with the administration of STAR, the University’s Student Timetable Allocation and Registration system which is managed in conjunction with faculty timetablers. ISG is also responsible for providing ongoing IT solutions and support to meet the Division's internal and external client needs.