Communicating with students
Encouraging students to discuss their needs
The Disability Resource Centre seeks to foster a climate where students feel confident about discussing their needs with University staff. Some students may feel uncomfortable about telling you that they have a disability that is impacting on their studies. Some may not be aware that services and supports are available.
You can assist by giving students frequent opportunities to talk about the likely impact of disability and their needs, in private and with confidence. For example:
- You could mention in the first class that there is a Disability Service available, and that students can feel free to come and talk with you about disability-related needs.
- If you think a student might have disability that affecting their studies, you could initiate a conversation by asking them how they are going and whether there is anything that could be done to enable them to complete the course.
General communication tips
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If a student wants to discuss their needs with you, make a time and arrange to meet where you will not be interrupted and can talk in private.
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Respect privacy and autonomy. Remember that you do not necessarily need to know the name of the disability; you need to know the impact on the student's study.
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Listen to the student's views and any concerns. Make sure they know they have been heard.
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Stay within your role and capabilities; you are not their counselor or doctor. Refer the student to the Disability Resource Centre to access services, or to other support services if appropriate.
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Don't be afraid to refer to the person's disability. If you are worried about how to do this or what terminology to use, ask them what they prefer.
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Keep notes of what arrangements have been negotiated, and consider confirming them in an email so that you and the student are 'on the same page'.
Concerned about a student?
If any student is showing signs of distress, getting behind, or struggling, offer them assistance to access support services.
