Facilities Management Services Division
Deakin University
All cleaning services are provided in accordance with the Service Performance Standard agreement with the Chief Operating Officer. Areas outside this agreement should refer to their individual Service Level Agreements.
CleaningDay cleaners operate on all campuses Monday – Friday from 8:30am to 5:00pm and are responsible for ensuring:
Day cleaning services can be requested via submitting a work request or by contacting our Front Desk.
Cleaning services provided after hours include:
Additional cleaning that is considered over and above the duties of the day cleaners, ie additional cleaning prior to or after a function or activity, can be provided on a cost recovery basis. This service can be arranged by submitting a work request or by contacting the Front Desk.
If you find that your environment is not cleaned satisfactorily please raise this concern via the feedback line or by contacting the Front Desk. Facilities Management will discuss your concerns with you, inspect the area in conjunction with cleaning supervisors and rectify if necessary. We will ensure that your area is audited more frequently to prevent recurrences.
Facilities Management is responsible for the administration of sanitary units. Cleaners will report full units that are encountered on their rounds. You will find sanitary units in designated female and disabled toilets. These units are routinely replaced every 4 weeks.
If you notice a unit is full you can either fill out a work request form or contact the Front Desk. The unit will be collected and replaced within 24 hours of notification.
Cleaners remove waste from all internal bins daily, before you arrive on campus. You can arrange for a cleaner to empty office bins during the day if required or alternatively a larger bin can be left with the requester to fill. This can be arranged via work request or by contacting the Front Desk. NOTE: Excessive waste ie: greater than the receptacle provided must be University business general waste.
Wheelie bins are provided for general waste only and are emptied 5 times a week, Monday to Friday during semester and 3 times a week outside semester (Monday, Wednesday, Friday).
Skips are emptied on average twice a week or on request as required. These bins are provided for University business general waste only. Facilities Management should be consulted in regards to placement of non-perishable type waste ie desk chairs, computer batteries, hazardous waste (chemicals) into skips. To approve disposal or to make alternative arrangements please contact the Front Desk.
Facilities Management is not involved in paper recycling. If you have any queries relating to recycling issues you should contact Records Unit on ext. 78567 or email.
You can organize for a wheelie bin or skip to be provided on a cost recovery basis. A bin or quote (on a cost recovery basis) can be requested by submitting a work request or by contacting the Front Desk.
