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|Enrolment modes:||Trimester 2: Burwood (Melbourne), Waterfront (Geelong), Cloud (online)|
|Unit chair:||S Lichtenstein|
MIS101, MSC120, SIT101
1 x 3 hour seminar
You will need to access substantial learning resources and experiences in CloudDeakin (Deakin’s online learning environment). Compliance with the Standards in computing, connectivity and student capability are a condition on your enrolment.
IS governance, which oversees and organises IS infrastructure, increasingly adopts a service-oriented approach, providing flexible, well-defined, on demand, high quality IS services to an organisation’s stakeholders. An IS service is a set of related functions provided by information systems to support business areas and business processes. This unit reviews the role of IS service management and IS services in organisations. It explores key supporting frameworks and models including internal, outsourced and hybrid models for IS service management. It also explores important new trends in IS infrastructure and service management including cloud services and mobile services. The unit adopts a strategic outlook and considers which IS service model best supports the strategic context of an organisation. It discusses the social, organisational and technological issues which affect IS service management performance. The unit provides students with the opportunity to review IS services in a real life organisation in order to understand the application of IS service management theory to practice.
Group assignment (up to 4 students) 4000 words 40%, Examination 2 hours 60%
Unit Fee Information
Unit fee information available soon