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MMM201 - Managing Business Operations

Unit details

Year2015 unit information
Enrolment modes:Trimester 2: Burwood (Melbourne), Cloud (online)
Credit point(s):1
Previously coded as:Nil
EFTSL value:0.125
Unit chair:

S Bhattacharya





Incompatible with:


Contact hours:

Campus: 1 x 2 hour class, 1 x 1 hour seminar per week

Cloud (Online): Learning experiences are via CloudDeakin


Organisations need to ensure that the operations through which they make and deliver goods and/or services to their customers are not only effective and efficient but also sustainable. It is through their day-to-day operations that organisations create value for their customers and other stakeholders (such as investors and employees).


Through this unit you will develop an understanding of the nature and management of operations in different business contexts, covering both goods-producing and service-providing organisations. You will learn how operations can be planned, developed, measured and controlled to achieve desired outcomes – high-quality goods and services that delight customers – and fulfil the strategic plans of the organisation.


Assessment 1 (groups of 3-4 students) - Team-based operations simulation (3000 word report) - 50%

Assessment 2 (individual) - Individual Based Operations Analysis (2500-3000 words) - 50%

Unit Fee Information

Student Contribution Rate*Student Contribution Rate**Fee rate - Domestic Students Fee rate - International students

* Rate for all CSP students, except for those who commenced Education and Nursing units pre 2010
** Rate for CSP students who commenced Education and Nursing units pre 2010
Please note: Unit fees listed do not apply to Deakin Prime students.

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