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MMM201 - Managing Business Operations

Unit details

Note: You are seeing the 2013 view of this unit information. These details may no longer be current.
Offering information:

Not offered in 2013

Enrolment modes:

(B, S, Online)

Credit point(s):1
Previously coded as:Nil
EFTSL value:0.125
Unit chair:S Bhattacharya




Incompatible with:


Contact hours:

1x2 hour lecture, 1x1 hour tutorial per week


Online teaching methods require internet access. Please refer to the most current computer specifications.


In a highly competitive and globalized economy, all organisations need to ensure that the operations through which they make and deliver goods and/or services to their customers are not only effective and efficient but also sustainable. It is through their day-to-day operations that organisations create value for their customers and other stakeholders (such as investors and employees).

Through this unit you will develop an understanding of the nature and management of operations in different business contexts, covering both goods-producing and service-providing organisations. You will learn how operations can be planned, developed, measured and controlled to achieve desired outcomes – high-quality goods and services that delight customers – and fulfill the strategic plans of the organisation. The approach taken in delivery of the unit will ground knowledge in practical application, and emphasis will be placed on experiential learning.


Team-based operations simulation exercise 50%, individual based operations analysis 50%

Unit Fee Information

Student Contribution Rate*Student Contribution Rate**Fee rate - Domestic Students Fee rate - International students

* Rate for all CSP students, except for those who commenced Education and Nursing units pre 2010
** Rate for CSP students who commenced Education and Nursing units pre 2010
Please note: Unit fees listed do not apply to Deakin Prime students.

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