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Contacts and sources of further information

Division of Student Administration
Property Services Division
Deakin Central (Customer Service)
Deakin International
Deakin University Student Association (DUSA)
Disability Resource Centre
Division of Student Life
Financial and Business Services Division
The Guide
Human Resources Division
Information Technology Services
Institute of Koorie Education (IKE)
Library Services
Museum of Art
Research Services
StudentConnect
University policies and regulations


Division of Student Administration

www.deakin.edu.au/dsa/ (Note: Link will open in new window)

This Division is responsible for student administration matters within the University. These include: course inquiries; admission; enrolments and re-enrolments; maintenance of student records; provision of Commonwealth Assistance Notices; despatch of Statements of Account and receipt of payments; support for off-campus students; conduct of university examinations; tracking of assignments; administration of scholarships and graduation ceremonies.

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Property Services Division

www.deakin.edu.au/ps/ (Note: Link will open in new window)

This division is responsible for facilities planning, design, construction, operation and maintenance services. Students should contact Property Services Division for security issues, emergencies or campus escort services.

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Deakin Central (Customer Service)

Geelong Campus at Waurn Ponds
Union/Administration Building, Level A
Telephone 03 5227 2333

Geelong Waterfront Campus
Level 2 (Opposite bookshop)
Telephone 03 5227 2333

Melbourne Campus at Burwood
Building he, Level 2
Room 1
Telephone 03 9244 6333

Melbourne Campus at Toorak
Room C1.62
Telephone 03 9244 6333

Warrnambool Campus
Building D
Level 2
Telephone 03 5563 3333

Deakin Central is a one-stop-shop, providing students with the following services:

Office hours

Geelong Campus at Waurn Ponds: 8.30 am - 5 pm each weekday, with the exception of Wednesday, when it is open 9.30 am - 5 pm.
Melbourne Campus at Burwood: First and Second semester:
Monday: 8.30 am - 6 pm
Tuesday - Friday: 8.30 am - 5pm
Summer semester and semester breaks
8.30 am - 5 pm each weekday, with the exception of Wednesday, when it is open 9.30 am - 5pm.
Geelong Waterfront Campus and Melbourne Campus at Toorak: 8.45 am - 1 pm each weekday, with the exception of Wednesday, when it is open 9.30 am - 1 pm.
Warrnambool Campus: 10 am - 3 pm each weekday.

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Deakin International

www.deakin.edu.au/international/ (Note: Link will open in new window)

Responsible for the University’s international students, Deakin International offers advice on matters including: English language requirements; visa information; pre-departure information; courses and fees; accommodation; study abroad programs; Deakin University English Language Institute.

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Deakin University Student Association (DUSA)

www.deakin.edu.au/dusa/index_all.php (Note: Link will open in new window)

Enquiries and general assistance
Telephone 1300 555 528 (from anywhere in Australia for the cost of a local call)
Email dusa-contact@deakin.edu.au

If you have concerns, enquiries or wish to discuss education issues please contact your student faculty representative or campus coordinator.

Geelong Campus at Waurn Ponds
Administration Building
Level A
Telephone 03 5227 3322
Fax 03 5227 3319

Geelong Waterfront Campus
Level 1
Telephone 03 5227 8033
Fax 03 5227 8030

Melbourne Campus at Burwood
Building A
Telephone 03 9244 6968
Fax 03 9888 8796

Warrnambool Campus
Building H
Telephone 03 5563 3378
Fax 03 5563 3532

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Disability Resource Centre

www.deakin.edu.au/studentlife/disability/ (Note: Link will open in new window)

Deakin University provides services to students who have a disability or a medical condition.

Services include:

Students requiring services must register and be assessed for eligibility by staff in the Disability Resource Centre. Supporting documentation must be provided prior to any service delivery.
Download Registration and supporting documentation forms.

For further information on eligibility requirements, registration processes and specific services, contact the Disability Resource Centre in Student Life or visit the website.

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Division of Student Life-Student services

www.deakin.edu.au/studentlife/ (Note: Link will open in new window)

The University offers a range of specialist services for both on-campus and off-campus students.  Further information can be accessed through the Division of Student Life website.

Keys to Success at Deakin

www.deakin.edu.au/studentlife (Note: Link will open in new window)

Students can approach the Division of Student Life for the following services:

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Financial and Business Services Division

www.deakin.edu.au/fbsd/ (Note: Link will open in new window)

This is an administrative division responsible for matters such as financial accounting, purchasing, warehousing and distribution, fleet vehicles and commercial operations. Students’ contact with this division will be for the payment of fees and parking permits at the Cashiers Office.
Geelong Campus at Waurn Ponds - Monday to Friday: 9am-4pm
Geelong waterfront Campus - Monday to Friday: 9am-11.30am
Melbourne Campus at Burwood - Monday to Friday: 9am-4pm
Melbourne Campus at Toorak - Thursday: 9.30am-12.30pm
Warrnambool Campus - Monday to Friday: 9am-4pm

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The Guide

theguide.deakin.edu.au (Note: Link will open in new window)

The Guide is an electronic information service about the University, its legislation, organisation and governance as well as policies, procedures and other guidelines relevant to students and their studies. Various search functions enable users to search the entire guide or each of its five individual sections.

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Human Resources Division

www.deakin.edu.au/hrs/ (Note: Link will open in new window)

This administrative division manages the University’s human resource requirements. Located within this division is the Equity and Equal Opportunity Unit.

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Information Technology Services

www.deakin.edu.au/its/ (Note: Link will open in new window)

Many IT-related services are available and details of these can be found in the Deakin Learning Toolkit, available to all students, and on the University’s website www.deakin.edu.au (Note: Link will open in new window).

Access to various computing and communication facilities is managed by Information Technology Services Division (ITSD) . For further information on ITSD and the support they offer to students, visit the ITSD website www.deakin.edu.au/its/ (Note: Link will open in new window).

Online communication
Deakin University employs online technologies in many aspects of teaching and learning, student support, administration and general communication. Students are required to participate actively in the University’s online communication networks by accessing the Deakin website and their Deakin email account on a regular basis.

Deakin Studies Online
Deakin Studies Online (DSO) is Deakin University’s online teaching and learning environment which aims to enhance both on and off-campus learning. DSO delivers web-based course material and assessment tasks and facilitates communication and collaboration between staff and students. You can access DSO from the Study tab in the Portal or via the DSO home page www.deakin.edu.au/dso/ (Note: Link will open in new window).

Computer standards
Deakin University recommends minimum computer specifications for its students. While it is possible that many of the University’s information technology services will function on a computer with a lower configuration, computers with less than the minimum specifications will not be supported. The specification and further information is available online www.deakin.edu.au/its (Note: Link will open in new window).

Deakin Learning Toolkit
The Deakin Learning Toolkit (DLT) is a great resource that all students receive on enrolment.

As well as providing the necessary and supported software, the DLT also provides support information and guidance for using Deakin University’s online teaching and learning environment, Deakin Studies Online (DSO).

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Institute of Koorie Education (IKE)

www.deakin.edu.au/ike/ (Note: Link will open in new window)

Telephone 03 5227 2538
Fax 03 5227 2019

The Institute of Koorie Education promotes access and equity for indigenous Australian students. It offers study programs that are structured around off-campus community-based delivery, supported by on-campus intensive study blocks and complemented by local tutors at regional study centres. Students from all areas—rural, remote and metropolitan—and across all age ranges, particularly mature age students, are able to undertake studies without compromising their family and community obligations. The Institute of Koorie Education is located at the Geelong Campus at Waurn Ponds.

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Library Services

www.deakin.edu.au/library/ (Note: Link will open in new window)

General enquiries

Geelong 03 5227 1200
Melbourne 03 9244 6200
Warrnambool 03 5563 3200

Off-campus service

Geelong 03 5227 1202
Melbourne 03 9244 6841
Warrnambool 03 5563 3202

The Deakin University Library operates on each campus providing information resources and services to support your study.

There are over one million information resources in the collection, from books and journals to maps, videos and software. Most of these items can be borrowed, although journals can only be used in the Library.  The Library also provides electronic access to an ever increasing number of materials such as full text journal articles, statistics and electronic books.

The Library also maintains an extensive website. The website is the main gateway to all library resources including the catalogue. The Library subscribes to an ever-growing collection of electronic resources, including journal articles and books. You can access these resources via the Internet.

Information skills training is available to all students and ranges from introductory orientation tours to classes tailored to specific subject requirements. In addition, an online, self-paced interactive tutorial is available from the Library website, plus a variety of help sheets, subject guides, tutorials in specific programs and online research resources.

Deakin University students are able to borrow from other Victorian university and TAFE libraries through the CAVAL program. CAVAL cards are available from the Library. Students who are interstate can borrow from any university library in Australia via the University Library of Australia (ULA) national borrowing scheme.

Conditions of loan and library use
The conditions of library loan and library use are specified in policies and regulations available on The Guide.

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Museum of Art

www.deakin.edu.au/artmuseum (Note: Link will open in new window)

The Museum of Art comprises two galleries and a prestigious art collection fostering an awareness and understanding of the visual arts among the university community and the public. The Stonington Stables Museum of Art on the Melbourne Campus at Toorak is an innovative and flexible gallery that has been established in the refurbished Stonington mansion stables complex. It features exhibitions of significant work by established professional artists.

The curated exhibitions draw on works represented within the Deakin University Art Collection for the pleasure and education of the University and the broader community.

The ICON Museum of Art on the Melbourne Campus at Burwood provides an exciting additional venue for the University’s expanding program of exhibitions and arts events. ICON provides substantial space and facilities for professionally curated exhibitions drawn from the University’s art collection, group and solo exhibitions by significant contemporary artists, travelling exhibitions and selected student work.

The Deakin University Art Collection comprises 1500 important and diverse artworks which are circulated and displayed on the University's five campuses throughout Victoria. This structured and well-balanced collection represents work by principally Australian artists, in a wide range of media.

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Research Services

www.deakin.edu.au/research/ (Note: Link will open in new window)

The responsibilities of this group include the central administration of higher degrees by research, research scholarships, grants, fellowships, and ethics in relation to research.

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StudentConnect

http://studentconnect.deakin.edu.au (Note: Link will open in new window)

StudentConnect provides a direct link for students to their enrolment information, fee records, timetables, examination information, results and other details. StudentConnect is available both during and outside standard university hours to allow students the convenience of making administrative inquiries in their own time.

Where to find StudentConnect
StudentConnect is accessible directly at http://studentconnect.deakin.edu.au or via the Deakin home page www.deakin.edu.au (Note: Link will open in new window). Click on Current Students, login in by entering your username and password then select the Studies tab (top left). The StudentConnect link is located under the Administration heading (bottom left).

Facilities provided by StudentConnect
StudentConnect currently provides the following facilities:

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University policies and regulations

The statutes, regulations, policies and procedures which govern the operation of Deakin University are available for viewing on The Guide (Note: Link will open in new window), and include information about:

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