Contacts and sources of further information

Deakin Central (Customer Service)
Deakin International
Deakin University Student Association (DUSA4U)
Division of Student Administration
Division of Student Life-Student services
Financial and Business Services Division
Human Resources Division
Information Technology Services
Institute of Koorie Education (IKE)
Library
Museum of Art
Property Services Division
Research Services
StudentConnect
The Guide
University policies and regulations

Deakin Central (Customer Service)

Geelong Campus at Waurn Ponds
Building jb, Level 2
Telephone 03 5227 2333

Geelong Waterfront Campus
Level 2 (Opposite bookshop)
Telephone 03 5227 2333

Melbourne Campus at Burwood
Building he, Level 2
Room 1
Telephone 03 9244 6333

Melbourne Campus at Toorak
Room C1.62
Building C
Telephone 03 9244 6333

Warrnambool Campus
Building D
Level 2
Telephone 03 5563 3333

Deakin Central is a one-stop-shop, providing students with services and information regarding::

• official academic transcripts
• enrolment
• fee queries
• parking permits
• IT services
• Deakin Card queries
• assessments
• graduations

Office hours

Back to top

Deakin International

www.deakin.edu.au/international/ (Note: Link will open in new window)

Deakin International is the division of the University responsible for international students. Deakin International offers advice on matters including: English language requirements; visa information; pre-departure information; courses and fees; accommodation; study abroad programs and the Deakin University English Language Institute.

Deakin International is responsible for the following University activities:

• Marketing of the University internationally to recruit full fee-paying overseas students both on and off-campus
• Administering the international student recruitment function
• Supporting international students on campus
• Managing study abroad and student exchange programs (incoming and outgoing)
• Managing the University’s international partnerships
• Providing English language preparation programs to international students through the Deakin University English Language Institute as either a pathway to tertiary study or a stand alone activity

Back to top

Deakin University Student Association (DUSA4U)

www.dusa.org.au (Note: Link will open in new window)

Back to top

Division of Student Administration

www.deakin.edu.au/dsa/ (Note: Link will open in new window)

This Division is responsible for student administration matters within the University. These include: course inquiries; admission; enrolments and re-enrolments; maintenance of student records; provision of Commonwealth Assistance Notices; despatch of Invoices and receipt of payments; support for off-campus students; conduct of university examinations; tracking of assignments; administration of scholarships and graduation ceremonies.

Back to top

Division of Student Life-services for students

www.deakin.edu.au/studentlife/ (Note: Link will open in new window)

The University offers a range of specialist services for both on-campus and off-campus students.  Further information can be accessed through the Division of Student Life website.

Back to top

Financial and Business Services Division

www.deakin.edu.au/fbsd/ (Note: Link will open in new window)

This is an administrative division responsible for matters such as financial accounting, purchasing, fleet vehicles, and commercial operations. Students’ contact with this division will be for the payments made at the Cashier's Office.
Geelong Campus at Waurn Ponds - Monday to Friday: 9am-4pm
Geelong waterfront Campus - Monday to Friday: 9am-11.30am
Melbourne Campus at Burwood - Monday to Friday: 9am-4pm
Melbourne Campus at Toorak - Thursday: 9.30am-12.30pm
Warrnambool Campus - Monday to Friday: 9am-4pm

Back to top

Human Resources Division

www.deakin.edu.au/hrs/ (Note: Link will open in new window)

This administrative division manages the University’s human resource requirements. Located within this division is the Equity and Equal Opportunity Unit.

Back to top

Information Technology Services Division

www.deakin.edu.au/its/ (Note: Link will open in new window)

Many IT-related services are available and details of these can be found in the Deakin Learning Toolkit, available to all students, and on the University’s website www.deakin.edu.au (Note: Link will open in new window).

Access to various computing and communication facilities is managed by Information Technology Services Division (ITSD) . For further information on ITSD and the support they offer to students, visit the ITSD website www.deakin.edu.au/its/ (Note: Link will open in new window).

Online communication
Deakin University employs online technologies in many aspects of teaching and learning, student support, administration and general communication. Students are required to participate actively in the University’s online communication networks by accessing the Deakin website and their Deakin email account on a regular basis.

Deakin Studies Online
Deakin Studies Online (DSO) is Deakin University’s online teaching and learning environment which aims to enhance both on and off-campus learning. DSO delivers web-based course material and assessment tasks and facilitates communication and collaboration between staff and students. You can access DSO from the Studies tab in the Portal or via the DSO home page www.deakin.edu.au/dso/ (Note: Link will open in new window).

Computer standards
Deakin University recommends minimum computer specifications for its students. While it is possible that many of the University’s information technology services will function on a computer with a lower configuration, computers with less than the minimum specifications will not be supported. The specification and further information is available online at www.deakin.edu.au/its (Note: Link will open in new window).

Deakin Learning Toolkit
The Deakin Learning Toolkit (DLT) is a great resource that all students receive on enrolment.

As well as providing the necessary and supported software, the DLT also provides support information and guidance for using Deakin University’s online teaching and learning environment, Deakin Studies Online (DSO).

Back to top

Institute of Koorie Education (IKE)

www.deakin.edu.au/ike/ (Note: Link will open in new window)

The Institute of Koorie Education promotes access and equity for indigenous Australian students. It offers study programs that are structured around off-campus community-based delivery, supported by on-campus intensive study blocks and complemented by local tutors at regional study centres. Students from all areas—rural, remote and metropolitan—and across all age ranges, particularly mature age students, are able to undertake studies without compromising their family and community obligations. The Institute of Koorie Education is located at the Geelong Campus at Waurn Ponds.

Back to top

Library

www.deakin.edu.au/library/ (Note: Link will open in new window)

General enquiries

Off-campus service

The Deakin University Library offers quality information resources and services to support your studying on-campus and provides an award winning service for off-campus students.

There are over one million information resources in the collection, from books and journals to maps, videos and software. Most of these items can be borrowed, although journals can only be used in the Library. 

The Library also maintains an extensive website. The website is the main gateway to all library resources. The Library subscribes to an ever-growing collection of electronic resources, including full text journal articles and electronic books.

Information skills training is available to all students and ranges from introductory orientation tours to classes tailored to specific subject requirements. An online, self-paced interactive tutorial is also available from the Library website, plus a variety of help sheets, subject guides, tutorials in specific programs and online research resources.

Deakin University students are able to borrow from other Victorian university and TAFE libraries through the CAVAL program. CAVAL cards are available from the Library. Students who are interstate can borrow from any university library in Australia via the University Library of Australia (ULA) national borrowing scheme.

Conditions of loan and library use
The conditions of library loan and library use are specified in policies and regulations available on The Guide.

Back to top

Museum of Art

www.deakin.edu.au/artmuseum (Note: Link will open in new window)

The Museum of Art comprises two galleries and a prestigious art collection fostering an awareness and understanding of the visual arts among the university community and the public. The Stonington Stables Museum of Art on the Melbourne Campus at Toorak is an innovative and flexible gallery that has been established in the refurbished Stonington mansion stables complex. It features exhibitions of significant work by established professional artists.

The curated exhibitions draw on works represented within the Deakin University Art Collection for the pleasure and education of the University and the broader community.

The ICON Museum of Art on the Melbourne Campus at Burwood provides an exciting additional venue for the University’s expanding program of exhibitions and arts events. ICON provides substantial space and facilities for professionally curated exhibitions drawn from the University’s art collection, group and solo exhibitions by significant contemporary artists, travelling exhibitions and selected student work.

The Deakin University Art Collection comprises 1500 important and diverse artworks which are circulated and displayed on the University's five campuses throughout Victoria. This structured and well-balanced collection represents work by principally Australian artists, in a wide range of media.

Back to top

Property Services Division

www.deakin.edu.au/ps/ (Note: Link will open in new window)

This Division is responsible for facilities planning, design, construction, operation and maintenance services. Students should contact Property Services Division for security issues, emergencies or campus escort services.

Back to top

Research Services

www.deakin.edu.au/research/ (Note: Link will open in new window)

The responsibilities of this group include the central administration of higher degrees by research, research scholarships, grants, fellowships, and ethics in relation to research.

Back to top

StudentConnect

http://studentconnect.deakin.edu.au (Note: Link will open in new window)

StudentConnect provides a direct link for students to their enrolment information, fee records, timetables, examination information, results and other details. StudentConnect is available both during and outside standard university hours to allow students the convenience of making administrative inquiries in their own time.

Where to find StudentConnect
StudentConnect is accessible directly at http://studentconnect.deakin.edu.au or via the Deakin home page www.deakin.edu.au (Note: Link will open in new window). Click on Current Students, login in by entering your username and password then select the Studies tab (top left). The StudentConnect link is located under the Administration heading (bottom left).

Facilities provided by StudentConnect
StudentConnect currently provides the following facilities:

• Online re-enrolment: Re-enrolment for most courses is conducted through StudentConnect
• Course/unit inquiry: General details of previously enrolled, currently enrolled and/or intermitted course(s) and unit enrolment details
• Confirmation of enrolment: Students who require proof of enrolment status (Austudy/Youth Allowance etc.) can download a Confirmation of Enrolment from StudentConnect
• eCAF - electronic Commonwealth Assistance Form for Commonwealth supported students to request Commonwealth support and HECS-HELP. For full-fee students to request FEE-HELP
• Enrolment variation: Most students are able to vary their enrolment during specified times of the year, subject courses and unit rules
• OSCAR (Online Student Class Allocation and Registration): On-campus students can register in seminars, tutorials, workshops and practicals
• Fees and Payment: Fee assessment details, payment dates and fee payment via credit card
• Examinations: Personalised examination timetables can be viewed
• Results: Unit assessment results can be accessed through the ‘results’ page
• Advanced standing: Details of any advanced standing granted towards a student’s studies in a course at Deakin
• Assignment monitoring: The status of assignments submitted by off-campus students through DSA can be viewed
• eCAN Commonwealth Assistance Notice (CAN) - lists HECS-HELP and FEE-HELP liabilities for the current semester
• Addresses: change postal and current home addresses
• Course completion: Students can confirm the details of the units they have completed and determine the units that are still required in order to complete their course
• Graduations Inquiry and Ceremony Invitation
• Newsboard: contains important information on upcoming events and deadlines

Back to top

The Guide

theguide.deakin.edu.au (Note: Link will open in new window)

The Guide is an electronic information service about the University, its legislation, organisation and governance as well as policies, procedures and other guidelines relevant to students and their studies. Various search functions enable users to search the entire Guide or each of its five individual sections.

Back to top

University policies and regulations

The statutes, regulations, policies and procedures which govern the operation of Deakin University are available for viewing on The Guide (Note: Link will open in new window), and include information about:

• Academic misconduct—Academic misconduct includes such acts as plagiarism and cheating.
• Advanced standing—‘Advanced standing’ refers to credit granted towards a course at the University for relevant approved study, experience, or work satisfactorily completed at the University or elsewhere.
• Assessment and academic progress—Academic progress refers to a student’s progression through their course.
• Complaints—The University recognises the right of students to make a complaint, and the University’s student complaints policy and procedures are available on The Guide.
• General misconduct—The University deems that a student shall have committed an act of general misconduct if they act in a manner that is detrimental to the University, such as causing damage to university property. Penalties may be imposed.

Back to top