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Deakin Central (Customer Service)
Deakin University Student Association (DUSA4U)
Division of Student Administration
Division of Student Life-Student services
Facilities Management Services Division
Financial and Business Services Division
Human Resources Services Division
Information Technology Services
Institute of Koorie Education (IKE)
University policies and regulations
Geelong campus at Waurn Ponds
Building jb, Level 2
Telephone 03 5227 2333
Geelong Waterfront campus
Level 2 (Opposite bookshop)
Telephone 03 5227 2333
Melbourne campus at Burwood
Building he, Level 2
Telephone 03 9244 6333
Telephone 03 5563 3333
Deakin Central is a one-stop-shop, providing students with services and information regarding::
|Geelong campus at Waurn Ponds:||8.30 am - 5.00 pm each weekday, with the exception of Wednesday, when it is open 9.30 am - 5.00 pm.|
|Melbourne campus at Burwood:||First and Second semester:
Monday: 8.30 am - 6.00 pm
Tuesday - Friday: 8.30 am - 5.00 pm
Summer semester and semester breaks
8.30 am - 5.00 pm each weekday, with the exception of Wednesday, when it is open 9.30 am - 5.00 pm.
|Geelong Waterfront campus:||8.45 am - 1.00 pm each weekday, with the exception of Wednesday, when it is open 9.30 am - 1.00 pm.|
|Warrnambool campus:||10.00 am - 12.30 pm, 1.00 pm - 3.00 pm each weekday.|
Deakin International is the division responsible for leadership and coordination of the University's international activities. These include:
Deakin International also provides relevant information for international students wishing to study in Australia, including information on: admission requirements (including English language requirements), pre-departure preparation, courses and fees, accommodation, study abroad programs, IELTS-testing and the Deakin University English Language Institute.
For more information, visit www.deakin.edu.au/international.
|Enquiries and general assistance|
|Telephone||1300 555 528 (from anywhere in Australia for the cost of a local call)|
If you have concerns, enquiries or wish to discuss education issues please contact your student faculty representative or campus coordinator.
|Geelong campus at Waurn Ponds|
|Fred Jevons Building|
|Telephone||03 5227 3322|
|Fax||03 5227 3319|
|Geelong Waterfront campus|
|Telephone||03 5227 8033|
|Fax||03 5227 8030
|Melbourne campus at Burwood|
|Telephone||03 9244 6356|
|Fax||03 9888 8796
|Telephone||03 5563 3378|
|Fax||03 5563 3532
This Division is responsible for student administration matters within the University. These include: course inquiries; admission; enrolment and re-enrolment; maintenance of student records; provision of Commonwealth Assistance Notices; issuing of all student related information; support for off-campus students; conduct of university examinations; tracking of assignments; administration of scholarships and graduation ceremonies.
A comprehensive range of services is available to assist all students achieve their personal, academic and career goals. Students are advised to contact the Division of Student Life if they are experiencing doubts about their commitment to study, career direction or financial issues. Additionally the Division of Student Life offers a range of study skills to meet the academic expectations of Deakin University. Detailed information can be accessed through the Division of Student Life website.
Facilities Management Services Division provides a range of services to the University in the areas of space management, building maintenance, building operations, campus development, security and parking.
Facilities Management Services Division aims to provide a high level of service to the Deakin University community. The Division has a service level agreement with the Chief Operating Officer which details the level of service to be provided in each aspect of its operations which are centrally funded.
This is an administrative division responsible for financial accounting and commercial operations. Students’ contact with this division will be to make payments at the Cashier office for various charges, eg. parking permits, course materials..
Geelong campus at Waurn Ponds - Monday to Friday: 9am-4pm
Geelong waterfront campus - Monday to Friday: 9am-11.30am
Melbourne campus at Burwood - Monday to Friday: 9am-4pm
Warrnambool campus - Monday to Friday: 9am-4pm
This administrative division manages the University’s human resource requirements.
Many IT-related services are available and details of these can be found on the Deakin Software Library site, available to all students, and on the University’s website www.deakin.edu.au.
Access to various computing and communication facilities is managed by Information Technology Services Division (ITSD) . For further information on ITSD and the support they offer to students, visit the ITSD website www.deakin.edu.au/its/.
Deakin University employs online technologies in many aspects of teaching and learning, student support, administration and general communication. Students are required to participate actively in the University’s online communication networks by accessing the Deakin website and their Deakin email account on a regular basis.
Deakin Studies Online
Deakin Studies Online (DSO) is Deakin University’s online teaching and learning environment which aims to enhance both on and off-campus learning. DSO delivers web-based course material and assessment tasks and facilitates communication and collaboration between staff and students. You can access DSO from the Studies tab in the Portal or via the DSO home page www.deakin.edu.au/dso/.
Deakin University recommends minimum computer specifications for its students. While it is possible that many of the University’s information technology services will function on a computer with a lower configuration, computers with less than the minimum specifications will not be supported. The specification and further information is available online at www.deakin.edu.au/its.
Software Essentials is a great resource that all students receive on enrolment.
As well as providing the necessary and supported software, Software Essentials also provides support information and guidance for using Deakin University’s online teaching and learning environment, Deakin Studies Online (DSO).
|Telephone||03 5227 2538|
|Fax||03 5227 2019|
It is well known that Aboriginal and Torres Strait Islander Australians continue to be under-represented in the Australian higher education sector. Deakin University seeks to redress this imbalance by offering an innovative and practical approach to the provision of educational services for Aboriginal and Torres Strait Islander students. Through its Institute of Koorie Education, a body enshrined in a Regulation of the University, Deakin University has established itself as an exemplary provider of higher education and educational services for Aboriginal and Torres Strait Islander students throughout Australia.
All courses are delivered through the Community-Based Learning model which provides a holistic approach to education. Community-Based Learning involves a combination of both on- and off-campus teaching, designed to enable Aboriginal and Torres Strait Islander students to study without being removed from their communities for substantial periods of time. This model allows students to remain connected to their communities and continue to actively contribute to community life.
While on-campus, for one- to two-week intensive study blocks held three times per semester, students are provided with a teaching and learning environment that is inclusive of Aboriginal and Torres Strait Islander ideologies and Knowledge Systems. Students are encouraged to demystify the dominant ideologies and theoretical perspectives, and interpret the western knowledge systems presented within their discipline area of study.
After completing a period of intensive on-campus study at the Institute, students return to their own communities. There they are supported by a number of responsive support strategies including family, community visits by lecturing staff and some Information Communication Technology (ICT) resources.
The Library is committed to providing service excellence to Deakin University staff and students and closely aligns its services to support the strategic teaching, flexible learning and research priorities of the University.
The Library’s vision reinforces its clear purpose: The Deakin University Library interconnects people, information and technology to create knowledge.
Physical and online amenities are being developed with a focus on client convenience, timeliness and choice with ‘Your Library Your Space’. The Library is a national leader in harnessing new technologies to provide ready access to online services and information resources. Online you can connect to the Library’s website and access an extensive range of information resources you need for your study and research.
A Library is located on each campus offering comfortable learning spaces for individual quiet study, group discussions and collaborative work. You can bring your own laptop and link to resources through the library-wide wireless network or use one of the dozens of Library desktop computers.
Online you can connect to the Library’s website and access an extensive range of access online information, resources, the catalogue, and subject guides and other information to assist you in your study and research.
Expert, professional library staff recommend a wide range of subject specific search tools to locate quality research and teaching resources and can assist students in achieving information skills competencies through course-aligned training and activities. HDR students and academic staff are encouraged to contact their Liaison Librarian.
Assistance is available when you need it, in person in the library at service desks or in situ from a roving student assistant, via email, phone and Live Help instant messaging.
A special welcome to the Library is extended by University Librarian, Anne Horn
For further information or assistance with Library resources please contact the Library:
Geelong + 61 3 5227 1200
Melbourne + 61 3 9244 6200
Warrnambool + 61 3 5563 3200
The responsibilities of this group include the central administration of higher degrees by research, research scholarships, grants, fellowships, and ethics in relation to research.
StudentConnect provides a direct link for students to their enrolment information, fee records, timetables, examination information, results and other details. StudentConnect is available both during and outside standard university hours to allow students the convenience of making administrative inquiries in their own time.
Where to find StudentConnect
StudentConnect is accessible directly at studentconnect.deakin.edu.au/connect/webconnect or via the Deakin home page www.deakin.edu.au. Click on Current Students, login in by entering your username and password then select the Studies tab (top left). The StudentConnect link is
Facilities provided by StudentConnect
StudentConnect currently provides the following facilities:
Online enrolment, enrolment variations and re-enrolment for most courses
Course/unit inquiry: General details of previously enrolled, currently enrolled and/or intermitted course(s) and unit enrolment details
Confirmation of enrolment: Students who require proof of enrolment status (Austudy/Youth Allowance etc.) can download a Confirmation of Enrolment from StudentConnect
eCAF - electronic Commonwealth Assistance Form for Commonwealth supported students to request Commonwealth support and HECS-HELP. For full-fee students to request FEE-HELP
eCAN (Commonwealth Assistance Notice)–lists HECS-HELP and FEE-HELP liabilities for the current semester
Online Invoicing - get your current semester invoice and pay online or print to use POSTbillpay. Historical invoices can also be accessed online.
Fees and Payment: Fee assessment details, payment dates and fee payment via credit card
Examinations: Personalised examination timetables can be viewed
Results: Unit assessment results can be accessed through the ‘results’ page
Advanced standing: Details of any advanced standing granted towards a student’s studies in a course at Deakin
Assignment monitoring: The status of assignments submitted by off-campus students through DSA can be viewed
Addresses: change postal and current home addresses, advise emergency contact details
Course completion: Students can confirm the details of the units they have completed and determine the units that are still required in order to complete their course
Graduations Inquiry and Ceremony Invitation
Newsboard: contains important information on upcoming events and deadlines
The Guide is an electronic information service about the University, its legislation, organisation and governance as well as policies, procedures and other guidelines relevant to students and their studies. Various search functions enable users to search the entire Guide or each of its five individual sections.
The statutes, regulations, policies and procedures which govern the operation of Deakin University are available for viewing on The Guide and include information about:
Academic misconduct—Academic misconduct includes such acts as plagiarism and cheating.
Advanced standing—‘Advanced standing’ refers to credit granted towards a course at the University for relevant approved study, experience, or work satisfactorily completed at the University or elsewhere.
Assessment and academic progress—Academic progress refers to a student’s progression through their course.
Complaints—The University recognises the right of students to make a complaint, and the University’s student complaints policy and procedures are available on The Guide.
General misconduct—The University deems that a student shall have committed an act of general misconduct if they act in a manner that is detrimental to the University, such as causing damage to university property. Penalties may be imposed.