Student Charter
The Student Charter plays an important role in supporting Deakin's mission,
which is that its teaching and learning, its research, its partnerships
and its international programs will be relevant, innovative and responsive;
Deakin will be recognised as Australia's most progressive university.
Studying at university is a cooperative relationship between students
and staff. The Student Charter ensures both students and staff are aware
of the expectations of them and their responsibilities as members of
Deakin University. Deakin aims to provide excellent teaching in relation
to programs of contemporary relevance that are available to students
wherever they are located. The Student Charter affirms Deakin's commitment
to providing a flexible and supportive educational environment which
fosters student success and recognises the different learning needs of
students.
Expectations
In pursuing its mission, Deakin recognises that students are entitled to have the following expectations:
| Education | |
| 1 | to experience high-quality teaching to assist in achieving quality educational outcomes |
| 2 | that learning experiences provided will be challenging and stimulating |
| 3 | that course content will be up to date and informed by current scholarship |
| 4 | to receive in a reasonable timeframe appropriate, concise, impartial, and constructive feedback on their performance and progress |
| 5 | that their requests for information or questions will be responded to within a reasonable timeframe and with an appropriate and constructive reply |
| 6 | that email, Deakin Studies Online, telephone and/or written communications from distance education/off-campus students are recognised as their primary means of communication with academic staff and that these students can therefore expect timely and constructive responses to their requests for information or questions using these communication media |
| 7 | to be informed about what is expected of them in their capacity as a student |
| 8 | to be informed and have access to current and complete information about course and unit content and how and when their work will be assessed |
| 9 | to be given fair and reasonable consideration for extenuating circumstances affecting academic progress and performance in an enrolled unit |
| 10 | that, where appropriate, awards satisfy the requirements of relevant professional bodies |
| 11 | to have the opportunity to undertake an international study experience |
| 12 | to have intellectual property appropriately recognised |
| 13 | to have a say about the value, relevance and effectiveness of their academic programs and the teaching they experience |
| 14 | to be informed about how their views are taken into consideration in enhancing their learning experience |
| Privacy and equal opportunity | |
| 15 | that the University will aim to have the principles of privacy legislation followed by the University staff and other students |
| 16 | that the University will aim to ensure that students experience a diverse environment where they are not subject to harassment and/or discrimination |
| 17 | that the University will aim to provide a safe and secure environment |
| Administration and support | |
| 18 | to have relevant and accessible University legislation and policies |
| 19 | to have access to clear and direct administrative guidelines and procedures |
| 20 | to have reasonable access to effective student-focused support services within the University |
| 21 | to have reasonable access to quality facilities and resources necessary for achievement of their academic goals |
| Complaints/grievances | |
| 22 | to have access to clear, appropriate procedures for dealing with complaints/grievances |
| Student representation | |
| 23 | to have opportunities to participate in institutional decision making |
| 24 | to have the opportunity to be members of the Deakin University Student Association. |
Responsibilities
Deakin students are expected to accept the following responsibilities:
| Education | |
| 25 | to prepare for, and to participate appropriately in, the range of teaching and learning experiences which make up their courses of study |
| 26 | to be self-motivated and self-directed learners |
| 27 | to submit work which is their own |
| 28 | to submit work in a timely manner |
| 29 | to be aware of the current University statutes, regulations, policies, procedures and rules relating to their course, including information contained in the University handbooks |
| 30 | to communicate, to the relevant teaching staff, as soon as possible, when an illness or personal problem affects academic progress and performance in an enrolled unit, particularly where special considerations may be requested |
| 31 | to formally withdraw from a unit/course of study upon deciding not to complete that unit/course of study |
| 32 | to inform the University of any continuing circumstances adversely affecting their academic progress and performance in an enrolled unit |
| 33 | to provide constructive feedback to University staff which is honest and fair |
| 34 | to maintain contact with the University by regularly checking Deakin Studies Online and their Deakin email |
| Privacy and equal opportunity | |
| 35 | to treat staff and students of the University with respect and courtesy and take an active role in the promotion of an environment where no student or University staff member is subject to harassment and/or discrimination |
| 36 | to respect both University and private property |
| Administration and support | |
| 37 | to ensure regular electronic contact with the University including Deakin email, and StudentConnect |
| 38 | to use services and resources provided by the University |
| 39 | to ensure that information provided at enrolment is kept up-to-date |
| Complaints/grievances | |
| 40 | to be aware of and comply with University legislation and policies |
| 41 | to appropriate utilise appropriate complaints/grievance procedures provided by the University |
| Student representation | |
| 42 | to inform themselves of opportunities to participate in institutional decision making. |
