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Student complaints

• The University is committed to providing an environment that supports all students having a positive relationship with the University and its staff members.
• The University aims to provide a fair and just working and learning environment by ensuring that students have access to processes that allow for complaints and grievances to be resolved.
• The University shall ensure that its complaints processes are conducted in accordance with the principles of natural justice.
• The University shall provide an environment that encourages student complaints to be resolved within the University.
• The University recognises a student’s right to apply to the Victorian Ombudsman or other external bodies for resolution of a complaint regarding administrative actions and decisions of the University.

More information on the Student Complaints Procedures is available from The Guide