telephone+61 3 9244 6120

Centre for Quality and Patient Safety Research
Faculty of Health
Deakin University
221 Burwood Highway
Burwood Vic 3125

Deakin University and UnitingCare Community Options Partnership

Uniting care logoThe Partnership between Deakin University and UnitingCare Community Options (UCCO) was established in April, 2006 and has led to the appointment of A/Prof Goetz Ottmann.  It is located at UCCO, 530-540 Ferntree Gully Road, Glen Waverley.


The main aims of the UCCO-Deakin Research Partnership is to generate a research program that will:

  • Lead to improvements in the quality of practice and in the delivery of services in community care;
  • Generate new insights and products to improve practice, governance, and quality standards;
  • Inform UCCO's advocacy agenda; and
  • Help shape UCCO's contribution to the development of government policies and programs.

Staff include:

Core services provided:
UnitingCare Community Options provides a range of community-based services for older people, people with disabilities, those with a mental illness, their families and carers.

Number of patients treated each year:

  • Community Aged Care Packages (approx.) 340
  • HARP/HSA 225 per annum
  • Disability Support Packages (approx.) 589
  • Quick Response Service 108 per annum
  • Direct 2 Care 9890 per annum
  • Carer Respite Support
  • Aged and Disability 1575 per annum
  • Mental Health 552 per annum
  • Young Carers 260 per annum

Demographic served (e.g. populations):
Our participants and carers vary widely in age, ability, background and income. Many come from non- English speaking backgrounds and a small number are indigenous Australians. A significant majority of those we support (nearly 70%) are women. Older people continue to represent a large proportion of our participants with nearly half over the age of 60.

This statistic also reflects the growing number of older people with caring roles living in the eastern region of Melbourne. Nearly 30% of participants were born outside Australia. The largest group originates from Southern Europe (Greece and Italy). Asia (China, Malaysia and Sri Lanka) and the United Kingdom are the other major areas of origin. The major languages spoken by our participants are English, Greek, Italian, Chinese languages, Vietnamese and Spanish.

Our services continue to focus heavily in the municipalities of Boroondara, Monash and Whitehorse with approximately 60% of participants living in these local government areas. A significant majority of our participants and carers (61%) receive some form of benefit; mostly an Aged Pension, a Carer Payment or a Disability Support Pension.

Catchment area (e.g. geographic zones):
Melbourne’s East and South.


Current Research Activities
The partnership developed research focusing on community aged and disability care. The primary focus of the research was to enable clients and their carers to be directly involved in the decision making processes underpinning their care.

Community Aged Care:

  • Self-Directed Community Aged Care (PACS & CHOICES)
  • Fostering Resilience in Older People
  • Co-Assessment
  • Co-Production
  • Image-Supported Communication for People with Alzheimer’s (fundraising stage)

Multiple Chronic Illness Management in the Community (fundraising stage)

Community Disability Care:

  • Self-Directed Community Disability Care
  • Engaging People with Intellectual Disabilities in Stakeholder Consultations
  • Picture My Future
  • Safeguarding Children and Adults with Disabilities
  • Experience and support needs of parents of children with intellectual disabilities related to pre- or post-natal screening and diagnostic processes

Co-production approaches involving older people and people with disabilities in the design of programs.
Mixed qualitative methods to capture the voice of people with intellectual disabilities and/or communication issues

Research Outputs
Between 2007 and 2013, the partnership

  • Attracted approximately A$1.2 Million in competitive research funding
  • Directly and indirectly shaped community aged and disability care at Federal level
  • Published 25 peer-reviewed articles and reports
  • Published 1 book and 1 edited book
  • Presented at over 30 Conferences & Seminars

Contact details
Brandon Office Park
Building 5, 530-540 Springvale Rd
Glen Waverley VIC 3150
Telephone: + 61 03 9239 2639
Facsimile: + 61 03 9244 6159
Email: Dr Goetz Ottmann (Deakin) /Dr Goetz Ottmann (UCCO)

Partnership Website
Uniting Care: Community Options