Human Resources Division

Implementing needs - based problem solving

Source: Great-West Life Centre for Mental Health in the Workplace-Managing Mental Health Matters:

All emotions, thoughts and behaviours stem from needs. Most problems and conflicts in the workplace (and elsewhere) result from needs that are not satisfied.

  • The first step is to identify the needs of the all parties.
  • The second step is to creatively collaborate on possible strategies to ensure that the most important needs of all parties are met in a mutually agreeable way.
  • The third step is to affirm the agreement, address any misunderstandings and discuss a process for handling the problems in the future, if necessary.
  • The final step is to document the agreement, providing all parties with a copy. This approach is particularly effective when a staff member's concentration, perception or memory is compromised.

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30th October 2012