Implementing needs - based problem solving
Source: Great-West Life Centre for Mental Health in the Workplace-Managing Mental Health Matters:
All emotions, thoughts and behaviours stem from needs. Most problems and conflicts in the workplace (and elsewhere) result from needs that are not satisfied.
- The first step is to identify the needs of the all parties.
- The second step is to creatively collaborate on possible strategies to ensure that the most important needs of all parties are met in a mutually agreeable way.
- The third step is to affirm the agreement, address any misunderstandings and discuss a process for handling the problems in the future, if necessary.
- The final step is to document the agreement, providing all parties with a copy. This approach is particularly effective when a staff member's concentration, perception or memory is compromised.