Training Nomination Frequently Asked Questions
To find out how to register for a training course, how to cancel training nominations or amend training nominations, please refer to How to nominate for a course via StaffConnect (4 MB).
General Questions
- StaffConnect tells me there is no such course available.What do I do?
- How do I find information such as campus location or content about a course I’m looking for?
- As a Manager, am I able to nominate my staff for training through StaffConnect or do they have to do it?
- I have nominated for a course but I can’t seem to find details of when and where the course is taking place.
- I am trying to nominate for a course but I keep getting this error message: “Bad Request - Your browser sent a request that this server could not understand”.
HRD Courses only - What is an ‘on demand’ course and how do I nominate for them?
- How many people can I nominate from my team to attend a course, including an ‘on demand’ course?
- I’m a manager and I would like to arrange for a course for my whole team. Is this possible?
- Do you provide one on one training?
- I'm a casual staff member. How do I apply for training courses?
- How do I see courses that are being run by certain areas of the University, for example, Human Resources Division?
General Questions
1. StaffConnect tells me there is no such course available.What do I do?
If criteria have been entered at the Training Nomination search screen, it could be that something was misspelt, or the search engine has not been able to detect what you are looking for.
Go back to the Training Nomination search screen and select the "Find" button without entering any search criteria. This will ensure all currently available courses are displayed.
Note: If you are still experiencing problems, it could be that the course you are looking for is not currently scheduled. Please contact the relevant Training Provider Administrator for the course you are looking for.
2. How do I find information such as campus location or content about a course I’m looking for?
Once you have found the course you are looking for, to find further details about a particular course, select the title of the course under the “Course” column.
Click on the Details link under the “Details/Venue” column. Here the date, time, location, venue, duration, content and objectives of the course can be found.
Note: If assistance is required with searching for courses, please refer to How to nominate for a course via StaffConnect (4 MB)
3. As a Manager, am I able to nominate my staff for training through StaffConnect or do they have to do it?
Managers should discuss the training opportunity with the staff member. The staff member needs to log into StaffConnect and nominate for the training. Managers are then required to log into StaffConnect and approve their staff member’s training nomination.
4. I have nominated for a course but I can’t seem to find details of when and where the course is taking place.
To find details such as date, time, room and location of the course you have nominated for, you will need to log into StaffConnect and follow these steps:
- Search for the course.
- Click on the course title.
- Click on the details link under details/venue next to the date of the course nominated for. If you cannot remember the date of the course nominated for, it can be found either at the training nomination page in StaffConnect under “Training Nomination” or in the automated email you received from StaffConnect at the time of nomination titled “Deakin University HRS Email Notification”.
Please note:
- When you nominate for a training course, it is important to take note of the details of the course, such as date, time and location. These should be entered into your Outlook calendar at the time of registration.
- All HRD Staff Development courses close 1 week prior to the course start date and therefore will no longer show in StaffConnect. Other Training Provider Administrators may have different course closure conditions.
5. I am trying to nominate for a course but I keep getting this error message: “Bad Request - Your browser sent a request that this server could not understand”.
Firstly you should check what internet browser is being used:
- If Mozilla Firefox is being used, please exit, open StaffConnect in Internet Explorer and attempt to nominate again for the course.
- If Internet Explorer is being used, please exit, open StaffConnect in Mozilla Firefox and attempt to nominate again for the course.
If the error continues when attempting to nominate, check if search criteria has been entered in the search engine (for example, course title). If so, you should re-start the search and select the “Find” button without entering any criteria to display all currently available courses. Click on the course title of the course you are trying to nominate for.
If the error still occurs please contact Employee Capability and Development team on 9246 8166 or via training@deakin.edu.au.
HRD Courses only
Please note the below questions apply to HRD Staff Development Program courses only. If you have a question regarding any other courses within StaffConnect please contact the relevant Training Provider Administrator.
6. What is an ‘on demand’ course and how do I nominate for them?
The Employee Capability and Development team is able to assist with development needs that are not met by the Staff Development Program calendar. One option may be to register for an "on demand" course on a particular topic. "On demand" courses are run when minimum numbers of participants are reached. The courses will generally be conducted at the campus with the highest demand.
To discuss your development need and/or register your interest, please contact the Employee Capability and Development Team on 68116, 68166 or via training@deakin.edu.au.
7. How many people can I nominate from my team to attend a course, including an 'on demand' course?
To allow other staff members the opportunity to attend training courses there is a limit of four people from your team who can attend each Staff Development Program course.
8. I'm a manager and I would like to arrange for a course for my whole team. Is this possible?
Yes it is possible, with the course costs to be funded by your division.
If tailored training is required to better suit a specific development need, the HR Division can provide information/guidance on options available including customised workshops to suit your area's needs. Please contact the Client Partnering team to discuss your training needs.
9. Do you provide one on one training?
The HR Division does not offer formal one-on-one training, however we are able to offer one on one consultancy/coaching, assisting with such areas as development needs, personal growth and team development.
There is a range of professional development tools available to assist you in this area.
These tools may be used by staff and managers for their own professional development or that of their team. Their use will enable individuals to better understand themselves, others they work with and their teams. We can help you to source the most appropriate tools for you and your team.
10. I'm a casual staff member. How do I apply for training courses?
Please email training@deakin.edu.au providing the following details:
- Course title
- Course date
- Course campus
- Manager’s name to approve the training nomination
- Account code
Please note:
- The account code you supply will only be debited where costs are incurred (for example, IT training courses or late cancellations as per the course conditions).
- Casual staff members must ensure they receive prior approval from their manager before nominating for a training course.
11. How do I see courses that are being run by certain areas of the University, for example, Human Resources Division?
At the "training nomination search" screen, click on the drop down arrow next to "Training Provider". Select the training provider that you wish to display current courses for. For example, select HRD – Human Resources Division. Select "Find". This will display all current available courses for Human Resources Division.
