Terms and conditions

Transfers

Any request for a test-date transfer must be made in writing at least five weeks before the test date and will incur a $50 administration fee.

Candidates applying for a test-date transfer must bring their passport with them at the time of applying for the transfer.  

Candidates cannot request a transfer to a new test date that is six months or more from the date of their original application.

Candidates can only apply for a transfer a maximum of two times using the same application.

Refunds

Any request for a test cancellation must be made in writing at least five weeks before the test date and will incur a cancellation fee of 25% of the test fee.

Candidates who request a transfer or cancellation of their test less than five weeks before the test date will not be eligible for a refund unless they are able to demonstrate extenuating circumstances.

No refunds will be given for non-attendance on test day. Candidates who are unable to attend because of serious illness may apply for a refund if they can provide relevant documentary evidence within five business days of the test. Medical certificates will only be accepted from registered medical practitioners.

Candidates with Special Needs

We will make every effort to cater for candidates with special needs. Requests for special administrative arrangements should be made at least three months in advance and must be supported by relevant documentation. For more information please contact the centre.