Support and professional development

A range of resources and services are available to help you with your online teaching. These include self-help guides, FAQs, just-in-time support, online modules, forums and professional development opportunities.

Faculty Teaching and Learning Teams

Professional development and support for the new DSO is being managed by individual Faculties. Your first step is to contact your Faculty teaching and learning teams.

IT Service Desk (ITSD)

For technical problems, such as difficulties logging on, computer and browser issues, contact the IT Service Desk.

Knowledge Media Division (KMD)

DSO Support
For issues with DSO applications, contact the DSO Support helpdesk
Phone: +61 3 9251 7500 Ext. 17500
Email: dsosupport@deakin.edu.au
Monday - Friday: 9am - 5pm

Client Services
KMD also assist unit teams with the design and development of course materials and manage the DSO system. The preferred point of contact for accessing these services is via the relevant Client Services Manager.

Institute of Teaching and learning (ITL)

ITL works in partnership with academic staff, Schools, Faculties and Divisions, to develop tailored professional development programs and resources. These include face-to-face workshops, online modules, forums and Good practice examples.

Online resources

The resources on this website will provide you with easy access to information about using DSO.

Deakin University acknowledges the traditional land owners of present campus sites.

11th January 2012