Faxing

Many of the multifunctional printing devices available across the University campuses located in staff areas also provide the ability for staff to send faxes. Faxing facilities for students are not provided.

All University Lexmark printers/fax enabled devices that were purchased after August 2009 and some printers/fax enabled devices purchased prior to this date (as determined by each business area) are covered by the Lexmark total care service which includes provision of replacement consumables such as toner cartridges and maintenance kits as well as onsite servicing when an internal error occurs. Note that errors that appear on the device display are not considered internal and require a customer-initiated call to Lexmark for assistance.

Lexmark can be contacted directly as follows:

• Phone: 1300 362 192
• Online: www.lexmark.com.au > Support & Downloads > Service & Repairs > Online Service Request

Canon can be contacted directly as follows:

• Phone: 131 383
• Online: www.canon.com.au/Support-Services/Online-Support

Charges

Cost of sending a fax: Sending a fax incurs the cost of a telephone connection to the location being faxed and is charged back to the relevant Faculty, Institute or Other Area.

Fax line: $32 per month

Fax enabled device purchase/decommision and other costs: As fax enabled devices are part of multifunctional printing devices, they incur the same charges as outlined for printers.