Print, copy, fax, scan
The Print, copy, fax, scan service consists of printing for students, printing for staff, copying, faxing and scanning.
Printing for students
Printers are provided for students in a number of locations across all University campuses. Students can print from any printer by swiping their Deakin card at the preferred printer which will release the printed document.
All University printers available for student printing are covered by the Lexmark total care service which includes provision of replacement consumables such as toner cartridges and maintenance kits as well as onsite servicing when an internal error occurs. Errors that appear on the device display require a customer-initiated call to Lexmark for assistance.
DeS aims to achieve 95% availability of this service each calendar month.
Charges
Charging for this service is dependent on the type of printing selected. Charges can be viewed on the Current Students website.
Printing for staff
Printers are provided for staff in a number of locations across all University campuses. Each Faculty, Institute and Other Area assesses their own printer needs and decides on what to purchase from a pre-tested set of Lexmark and Canon printer models. The Deakin University Printer Scheme (DUPS) website lists printer device options.
All University Lexmark printers that were purchased after August 2009 and some printers purchased prior to this date (as determined by each business area) for the purpose of staff printing are covered by the Lexmark total care service which includes provision of replacement consumables such as toner cartridges and maintenance kits as well as onsite servicing when an internal error occurs. Note that errors that appear on the device display are not considered internal and require a customer-initiated call to Lexmark for assistance.
Lexmark can be contacted directly as follows:
- Phone: 1300 362 192
- Online: www.lexmark.com.au > Support & Downloads > Service & Repairs > Online Service Request
Canon can be contacted directly as follows:
- Phone: 131 383
- Online: www.canon.com.au/Support-Services/Online-Support
Response timeframes for standard Service Requests for this service are:
| Request to DeS to: | Maximum business days to complete |
|---|---|
| Purchase a new printer and have it installed | 30 days |
| Change the configuration or the location of an existing printer | 30 days |
| Decommission an existing printer | 30 days |
Charges
Annual hardware leasing cost: This cost is variable depending on which printer is being leased. Specific cost information is available on the DUPS website.
Installation of a new printer: $180
Decommissioning of an existing printer: $79
Packaging and cartage to move a printer: $75
Mid-lease printer relocation (plus packaging and cartage charge if applicable): $100
Printer scheme administration fee per desktop: $94
Total care print cost per page (where the printer was purchased after August 2009 or the business are has elected to apply this service to a printer purchased prior to this date: 1 cent per black/white page, 10 cents per color page chharged back to the business area on a monthly basis
Photocopying
A number of photocopiers are located across all Deakin University campuses for the purposes of student and staff use. Many of these are part of a multifunctional printer.
All University Lexmark printers/photocopiers that were purchased after August 2009 and some printers/photocopiers purchased prior to this date (as determined by each business area) are covered by the Lexmark total care service which includes provision of replacement consumables such as toner cartridges and maintenance kits as well as onsite servicing when an internal error occurs. Note that errors that appear on the device display are not considered internal and require a customer-initiated call to Lexmark for assistance.
Lexmark can be contacted directly as follows:
- Phone: 1300 362 192
- Online: www.lexmark.com.au > Support & Downloads > Service & Repairs > Online Service Request
Canon can be contacted directly as follows:
- Phone: 131 383
- Online: www.canon.com.au/Support-Services/Online-Support
Charges
Cost per page photocopying: The Current Students website list photocopying costs for students.
Faxing
Many of the multifunctional printing devices available across the University campuses located in staff areas also provide the ability for staff to send faxes. Faxing facilities for students are not provided.
All University Lexmark printers/fax enabled devices that were purchased after August 2009 and some printers/fax enabled devices purchased prior to this date (as determined by each business area) are covered by the Lexmark total care service which includes provision of replacement consumables such as toner cartridges and maintenance kits as well as onsite servicing when an internal error occurs. Note that errors that appear on the device display are not considered internal and require a customer-initiated call to Lexmark for assistance.
Lexmark can be contacted directly as follows:
- Phone: 1300 362 192
- Online: www.lexmark.com.au > Support & Downloads > Service & Repairs > Online Service Request
Canon can be contacted directly as follows:
- Phone: 131 383
- Online: www.canon.com.au/Support-Services/Online-Support
Charges
Cost of sending a fax: Sending a fax incurs the cost of a telephone connection to the location being faxed and is charged back to the relevant Faculty, Institute or Other Area.
Fax line: $32 per month
Fax enabled device purchase/decommision and other costs: As fax enabled devices are part of multifunctional printing devices, they incur the same charges as outlined for printers.
Scanning
There are two scanning options available for use by students in a number of locations on all Deakin University campuses. They are scanning using flatbed scanners that are located in some computer laboratories and scanning and sending the output directly to a Deakin email account using the Lexmark multifunction printers.
Staff are able to scan documents and either send the output directly to a Deakin email account from a multifunction printer or print the scanned documents.
All University Lexmark printers/scanning enabled devices that were purchased after August 2009 and some printers/scanning enabled devices purchased prior to this date (as determined by each business area) are covered by the Lexmark total care service which includes provision of replacement consumables such as toner cartridges and maintenance kits as well as onsite servicing when an internal error occurs. Note that errors that appear on the device display are not considered internal and require a customer-initiated call to Lexmark for assistance.
Lexmark can be contacted directly as follows:
- Phone: 1300 362 192
- Online: www.lexmark.com.au > Support & Downloads > Service & Repairs > Online Service Request
Canon can be contacted directly as follows:
- Phone: 131 383
- Online: www.canon.com.au/Support-Services/Online-Support
Charges
Scanning and sending directly to email: Scanning of documents and sending them directly to an email address incurs no cost.
Scanning using a flatbed scanner: DeS is centrally funded to provide a number of flatbed scanners in computer laboratories. No charge is incurred for their use.
Scanning enabled device purchase/decommision and other costs: As scanning enabled devices are part of multifunctional printing devices, they incur the same charges as outlined for printers.
