Printing for staff

Printers are provided for staff in a number of locations across all University campuses. Each Faculty, Institute and Other Area assesses their own printer needs and decides on what to purchase from a pre-tested set of Lexmark and Canon printer models. The Deakin University Printer Scheme (DUPS) website lists printer device options.

All University Lexmark printers that were purchased after August 2009 and some printers purchased prior to this date (as determined by each business area) for the purpose of staff printing are covered by the Lexmark total care service which includes provision of replacement consumables such as toner cartridges and maintenance kits as well as onsite servicing when an internal error occurs. Note that errors that appear on the device display are not considered internal and require a customer-initiated call to Lexmark for assistance.

Lexmark can be contacted directly as follows:

• Phone: 1300 362 192
• Online: www.lexmark.com.au > Support & Downloads > Service & Repairs > Online Service Request

Canon can be contacted directly as follows:

• Phone: 131 383
• Online: www.canon.com.au/Support-Services/Online-Support

Response timeframes for standard Service Requests for this service are:

Charges

Annual hardware leasing cost: This cost is variable depending on which printer is being leased. Specific cost information is available on the DUPS website.

Installation of a new printer: $180

Decommissioning of an existing printer: $79

Packaging and cartage to move a printer: $75

Mid-lease printer relocation (plus packaging and cartage charge if applicable): $100

Printer scheme administration fee per desktop: $94

Total care print cost per page (where the printer was purchased after August 2009 or the business are has elected to apply this service to a printer purchased prior to this date: 1 cent per black/white page, 10 cents per color page chharged back to the business area on a monthly basis