Workstations for staff
This service provides University staff with laptop and desktop computers that are usually leased and changed over every three years for a new model. This service also provides a managed software operating environment that includes access to a software catalogue as well as having appropriate security measures in place such as regularly updated anti-virus software.
The Deakin University Workstation Scheme (DUWS) includes:
- evaluation of new computer models on a regular basis to ensure they can support business needs and use;
- onsite warranty coverage when issues are experienced (note that Lenovo monitors that are damaged during the period of lease can not be repaired and a replacement will need to be purchased);
- installation of new hardware components such as RAM and video cards for Acer hardware only (note that these will then become part of the computer and must be returned at end of lease).
Response timeframes for standard Service Requests for this service are:
| Request to DeS to | Maximum business days to complete |
|---|---|
| Purchase a new workstation and have it installed | 30 days |
| Change the configuration or the location of an existing workstation | 30 days |
| Decommission an existing workstation | 30 days |
Charges
Provision and support of standard DUWS computers: DeS is centrally funded to provide this service to all Deakin University staff.
Additional hardware components (RAM, video card): cost price
Hardware component installation: $50 per/hour of staff time
External parties and events: Provision of workstations under DUWS for the purposes of use by external parties and events will be quoted and charged for on an individual basis.
