FAQs

Clouddeakin

Blocking mixed content

Browsers such as Google Chrome, Mozilla Firefox and Internet Explorer are now actively blocking mixed content – content from unsecured sites. This may result in a blank screen or an error message such as "Your browser has failed to load this video. Please click here to view it in DeakinAir." while viewing content within CloudDeakin.

To allow mixed content within CloudDeakin you may have to actively choose to allow blocked content. To do this please follow the instructions below

Mozilla Firefox

A small icon of a shield will appear on the left side of the address bar if the page you are viewing contains unsecure content.

Mixed Content Firefox

  1. Click on the shield.
  2. Click on Keep Blocking drop-down list.
  3. Select Disable Protection on this page.

Google Chrome

A small icon of a shield will appear on the right side of the address bar if the page you are viewing contains unsecure content.

Mixed Content Firefox

  1. Click on the shield.
  2. Select Load Unsafe Script.

Internet Explorer

A Popup will appear at the bottom of the page that says Only secure content is displayed if the page you are viewing contains unsecure content.

Mixed Content Firefox

  1. Click Show all content.

How can I enrol my teaching staff in my CloudDeakin site as Lecturers, Marking Tutors or Tutors?

If you have the Unit Chair role in the site, you will be able to enrol teaching staff.

  1. Click on Collaborate and select Classlist .
  2. Click on Add Participants and select Add an existing user .
  3. In the Search For field, enter the staff name and hit enter on your keyboard.
  4. From the results, select the check box next to the staff name.
  5. Under the Role drop-down list, select the role you wish the staff to have.
  6. Click Enrol Selected Users .

Note : If a user has been enrolled as an Observer, Unit Chairs cannot find them under Classlist.


Can I view my CloudDeakin site in Student View?

You need to impersonate the Demo Student. Please refer to Classlist guide for instructions.


I can't view PDF's in Mozilla Firefox.

You can view PDF's in Mozilla, but by default this is not enabled. To enable this, please follow these steps:

  1. Click on Tools and then select Options. Alternatively, select Firefox button on the top left hand side and select Options.
  2. Select the Applications panel.
  3. Find Portable Document Format (PDF) in the list and click on it to select it.
  4. Click on the drop-down arrow in the Action column for the above entry and select Use Adobe Acrobat in Firefox.

Firefox options


I encounter error when embedding YouTube video in CloudDeakin.

Return to your YouTube video, click on Share and then Embed tab. Tick the Use old embed code box. Copy the code and paste in your html page.

Echosystem

How do I link an Echo Recording in CloudDeakin?


I can't upload my Echo Recording. Where's the upload button?

If the upload button is missing then Java is most likely either disabled or not installed on your computer.

  1. Open Firefox and go to the Java test page to find out if Java is working on your computer.
  2. In Firefox, go to Tools > Add-ons > Plugins.
  3. Click on the Java (TM) Platform plugin
  4. Click on the Enable button (if the button says Disable, Java is already enabled).

Note : In Firefox version 20, a red plugin icon is displayed next to the address bar to indicate Java is blocked.


I'm having an issue with the Echo Recording venue. Who should I contact?

Please contact the IT Service Desk on x72400 if you have any issues within the venue. They can provide phone support or Zoom Recorders to capture your lecture.

Bb Collaborate

How to configure firewall or router to use with Bb Collaborate?

Please see the details on Support Portal page.


Error message unidentified developer

Users who are using OS X 10.8.5 and Firefox might receive error message of "meeting.jnlp can't be opened because it is from an unidentified developer" when trying to launch Bb Collaborate. To fix this error, save the file. Then, change the suffix of the file from .jnlp to .collab (eg meeting.collab). You will be able to open this file with Bb Collaborate Launcher.


Why do I need to use the Bb Collaborate Launcher?

Several recent Java updates by Oracle have caused issues for Bb Collaborate users. Apple's protection for Java on the Mac is also becoming increasingly disruptive for Bb Collaborate users with new default settings that prevent the application from launching seamlessly. The Bb Collaborate Launcher will help users when connecting to Bb Collaborate sessions. The launcher provides the Java needed to participate in Bb Collaborate web conferencing sessions, users no longer need to install and maintain the system version of Java.


Will the Bb Collaborate Launcher be used for viewing Bb Collaborate recordings as well as live sessions?

Yes, the Bb Collaborate Launcher will be required to view recorded sessions in the native Collaborate recording format. The Bb Collaborate Launcher is not required to view recordings that have been converted to MP3/MP4 formats.


Can I join the meeting using Javaws (Windows)?

Yes, please follow the steps below:

  1. Click on the Bb Collaborate link from CloudDeakin.
  2. The link will open in a new tab.
  3. Click on the Launch Blackboard Collaborate Now link.
  4. From the pop-up, click on the Browse button.
  5. Click Browser button.
  6. Go to: C:\Program Files (x86)\Java\jre7\bin.
  7. Select javaws.exe as the default launcher.
  8. Click on Open.
  9. Now click the OK button.
  10. If you're prompt to update Java, click Later.
  11. If you receive the security warning, click the Run.

The video guide is available on http://air.deakin.edu.au/public/media/Bb+Collaborate+with+Java/0_5gtwyhb8

DeakinAir

What is the recommended file format to upload to DeakinAir?

DeakinAir accepts all common video, audio and image formats in all resolutions. For best results with video, we recommend preparing videos in 1280x720 pixels and using the H.264 video codec at about 4000 kb/s. The file upload limit is 2GB. For optimal end-user experience you might like to consider a maximum of 20 min videos. If necessary, playlists can easily be created to segment longer video sequences or group similar subject matter.


My video failed to upload to DeakinAir. What do I do?

Check the recommended file format above. If your video is not using the correct codec, use software such as Handbrake to re-encode. If you're uploading a huge file, please ensure that you've a good Internet connection. Best end-user experience will be on-campus via wired network or off-campus via ADSL. Use this site to check your Internet speed.

eLive

Java 8 Mac Incompatibility

The recently released version 8 of Java has a known compatibility issue with the version of eLive that Deakin is currently using. You will receive the following error when trying to login to eLive.

eLive Java 8 issue

To fix this issue, please uninstall Java 8 and reinstall latest supported version of Java.

Steps to uninstall Java 8:

  1. Click on the Finder icon located in your dock.
  2. Click on Applications tab on the sidebar.
  3. In the Search box enter JavaAppletPlugin.plugin. This will find the JavaAppletPlugin.plugin file
  4. Right click on JavaAppletPlugin.plugin and select Move to Trash.

Issue with Java 7 for PC and Mac

With the release of Java 7 update 51, users may experience difficulty launching eLive. If you are having this issue, use the following steps to fix this issue.

PC

  1. If you're using a Deakin Desktop PC machine, continue with step 1. If not, proceed to step 2.
    Use the following steps to install Java from Software Catalogue. It is configure to work with eLive.
    1. Click on Start and select All Programs.
    2. Click on Software Catalogue.
    3. Select Java Runtime 1.7u51 and click Install.
  2. Click on Start then select Control Panel.
  3. Click on Java.
  4. From the Java Control Panel, click on Security tab.
  5. Click on Edit Site List.
    elive Java security tab
  6. From the Exception Site List, click on Add.
  7. Click in the empty field under Location field to enter http://elive.deakin.edu.au:8080
  8. Click Continue on the security warning dialog.
  9. Click OK.

Note: When running an eLive session, click Run on the first security warning dialog and do not block on the second security warning dialog.

Mac

  1. If you're using a Deakin Desktop Mac machine, continue with step 1. If not, proceed to step 2.
    Use the following steps to install Java from Software Catalogue. It is configure to work with eLive.
    1. Go to Self Service.
    2. Click on Install of Oracle Java 1.7.0_51.
  2. Click the Apple icon in the top left of the screen.
  3. Go to System Preferences and click on Java.
  4. From the Java Control Panel, click on Security tab.
  5. Drag the Security Level slider down to Medium.
  6. Click on Edit Site List.
  7. From the Exception Site List, click on Add.
  8. Click in the empty field under Location field to enter http://elive.deakin.edu.au:8080
  9. Click OK.

Why isn't my eLive session or recording appearing in the search results?

Please ensure that you've login to the system. Also, the search field is case sensitive.


I receive a warning message when attempting to launch eLive.

Please click Accept or OK if you receive any warnings or alerts when attempting to launch eLive.

Page custodian: Office of the DVC (Education)
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