eLive

Mobile Supported

Elluminate Live! (eLive) is a synchronous communications tool that can facilitate communication and collaboration between staff and students.


Why use eLive?

eLive enables teaching staff to communicate synchronously, with students in campus-based, cloud-based and combined mode classes. eLive allows you to talk online in real time; chat via text online; share applications, give presentations and most importantly the ability to record session. Recording allows students to access the session if they weren't present or if they would like to hear it again.

Opportunities

  • provides opportunities to communicate with your cloud-based students
  • record the session and make it available to students who are unable to join the session
  • allow students from different countries to work collaboratively online. You can create a meeting link open for a period of time, for example one trimester and enrol all participants as moderators. Students can access the meeting link and work together as a group at times that suit them.

Tip

  • Set up the meeting room and choose a date and time that is suitable to yourself and your students. Do think about time zone differences if you have students from other countries.
  • Provide students with the URL to access the meeting room. This can be done by posting as a news item on your CloudDeakin site.
  • If you are recording your session, provide your students with the recording URL.

Example

eLive overview

Notes: On the 1st July Deakin University will be upgrading eLive, our online classroom facility, to a new cloud-based version that will be called Blackboard Collaborate.

eLive allows you to:

  • talk online in real time
  • chat via text online
  • share videos, presentations and applications.

Get Started with eLive

Get started with eLive

Before you participate in your first eLive session it is vital that you work through the eLive set-up guidelines at least 24 hours before the session. This allows time to resolve any technical issues and ensures that you can participate in the session.

The online environment is great for 'networking' and getting to know one another, and the rules of common courtesy or 'netiquette' apply here as they do in any classroom or public area. The netiquette section is essential reading for anyone communicating online.

If you are having difficulties setting-up your microphone, speakers, or headset, please contact the IT Service Desk.

Step 1: Set up your computer

  1. Ensure your computer meets the recommended computer standards.
  2. Check if you have Java Web Start installed, go to http://support.blackboardcollaborate.com/.

You should see the message below to indicate you have Java:

eLive Java Web Start

If you don't see the above message, you do not have Java installed. Download and install the Java Web Start (JWS) software from the Deakin University Software site or the 'Software Essentials' DVD.

Problems installing Java Web Start and eLive resources files

When using eLive for the first time, you may need to configure or confirm settings in your workplace or personal firewall to allow the installation of Java Web Start and the eLive resource files.

Go to Blackboard Collaborate Support Site for configuration information for commonly used firewall applications.


Step 2: Set up your microphone and speakers

For a better audio signal, we recommend using an external microphone and external speakers. Common PC microphones do not work in a Mac microphone jack, so USB microphones are preferred. You can get headsets from any store selling electronic or audio visual equipment.

Note: Mac G4 machines do not have an active microphone input so will need a USB headset or obtain an extra piece of hardware to plug in a non-powered microphone.

You must plug in your headset before opening the eLive session.


Step 3: Test your hardware

To configure your hardware before entering an eLive session:

  1. Go to the eLive Configuration Room.
  2. If you are prompted to open or save config.jnlp file, click Open.
  3. Enter your name (your first name will do) and enter the password config. Then click Join.

    Note: The first time you launch eLive, it will take several minutes (depending on modem speed) to download the required Java files (this is a once only download - these files are stored permanently on your hard drive).

  4. The Java application then connects to and authenticates on the eLive server. Once the eLive Session has opened you will need to authenticate again (if outside the Deakin network).
  5. You will be prompted to set your Connection Speed:
    • inside the Deakin network choose "LAN"
    • if outside, choose the appropriate connection speed.
  6. The Elluminate Live! application will now take you through how to test your audio. Please follow the online instructions.
  7. Once you have finished, close the window - you will be disconnected from the configuration session.

Create and access an eLive

Step 1: Create a session

  1. Go to http://elive.deakin.edu.au. You will see the eLive session schedule.
  2. In the top right of the window, enter your Deakin username and password and click the Log In button.
  3. In the top left of the window, click on the Sessions tab.
  4. Click on the Create new session link to create a new session.
  5. Type in a Session Name. Please include the year, trimester and unit code in the title, e.g. 2010 T2 AAM219. For sessions not based on a particular unit of study, include year, Faculty/Division, title, e.g. 2010 DSL Meeting Room.

Step 2: Set session details

  1. Select a Start Date and Time and End Date and Time. (Note: dates are displayed in the American format i.e. MM/DD/YYYY.)
  2. Repeat the session if necessary (for example, you might wish to hold an eLive session with this group at the same time each week).
  3. Click on the + sign next to step 3 to expand the panel. Next to Display Session on Elluminate Live! Manager Public Page:
    • tick the check box if you want to allow access to all Deakin staff and students via the eLive public schedule
    • leave the check box unticked if you want to make the session available only to invitees.
  4. Type in a Password if required.
    Note: You will only need to set a Password if you want to restrict the session to invitees only. If you are going to include a link to your session in a CloudDeakin unit only, it is not necessary to set a password because participants will authenticate through CloudDeakin and introducing a password will only complicate this process.

Step 3: Add Deakin participants

Note: You only need to manually add participants if:

  • you want to explicitly invite other Deakin users so that the session appears on their private schedule (accessible by logging in to eLive).
  • you want to set up a session at which no Deakin staff members are present - you will need to add students as moderators to allow them to make use of various eLive functions, including uploading PowerPoint presentations to the whiteboard, making other users moderators during the session and recording the session.
  1. Click on the + sign next to step 4 to expand the panel to explicitly invite other Deakin users to join the session.
  2. In the Search for field, type in the Deakin username of the person you wish to invite and click the Search button. The results will appear in the Available Invitees field.
  3. Click on the username in the Available Invitees field and click on either the Add Moderator(s) or Add Participant(s) button to assign them a role for the session.
  4. Repeat points 2 and 3 for all other relevant Deakin users.

Step 4: Adjust advanced settings and submit

  1. If you want to record your eLive sessions, click on + sign next to step 9, change the Session Recording to Automatic. (Alternatively, you can record the session manually when the session commences).
  2. Click the Create button at the bottom right of the window to schedule the session. You will be taken to the Session Details window.

Step 5: Invite participants via email or the eLive session schedule

Note: If all session participants are enrolled in CloudDeakin, it is easiest to provide access to the session via a link within the unit site (see Step 6).

Note: If you wish to invite participants who are not Deakin University staff or students to an eLive session you must provide them with the session URL or provide a link to the eLive Public Schedule. Remember to provide participants with both the password (if one has been set) and the exact URL for the session.

  1. In the Session Details window, click on the Send email invitations link at the bottom of thewindow.
  2. An email invitation template will appear, containing all of the session details including a link to the session. Amend the text of the email as required.
  3. Click Submit to send the email. Confirmation that the email has been sent will appear.

Note: Non-Deakin people will be assigned the role of participants when they first login to a session, but can be promoted to the role of moderator during the session.


Step 6: Include a link to the session in a CloudDeakin unit

  1. In the Session Details window, copy the URL of the session link (right-click on the link and select Copy Link Location).
  2. Click on Session Schedule at the bottom of the window to return to today's schedule.
  3. Login to your CloudDeakin unit.
  4. Click on the Resources tab.
  5. Go to the module you wish to add the eLive URL.
  6. Click on New and select Create a Link .
  7. Type in a Title, e.g. eLive sessions.
  8. Select the http:// and paste the eLive URL.
  9. Click Create.
  10. To check the link has been made correct, click on the Resources tab and click on the link name.

Access an eLive session

Note: non-Deakin people will be participants when they first login to a session, but can be promoted to moderator during the session.

  1. There are a number of ways an eLive session can be accessed:
    Through a URL links in a CloudDeakin site
    • Login to CloudDeakin and select your site offering.
    • Click on the link to the eLive session (this could be, in a News item or in the Resources).
    Through an emailed invitation from a moderator
    • Click on the link in the emailed invitation next to Session Link.
  2. A new window will open asking for a Login Name and Password.
    • Deakin users: Click on the radio button of Deakin User. Type in your Deakin username and password.
    • Non Deakin people: Click on the radio button of Guest. Enter your Email Address, Display Name and Session Password (if password is required).
  3. Click the Log In button.
  4. Depending on how the session was setup, you might be prompt to enter the Session Password.
  5. A File Download dialog box will appear asking if you would like to Open or Save the file. Click on the Open button.
  6. The eLive session will open.
  7. Your name, along with other participants/moderators, will be listed in the Participants window.

Edit session details

  1. Go to http://elive.deakin.edu.au . You will see the eLive session schedule.
  2. In the top right of the window, enter your Deakin username and password and click the Log In button.
  3. Use the calendar or the Search button to locate the session in the eLive schedule of sessions.
  4. Click the pencil icon to edit the session details.
  5. Once you've updated the details, click the Update button. You will be taken to the Session Details window where you can access the session URL to paste into a CloudDeakin unit or elect to send email invitations.

Use eLive as a moderator

Use eLive as a moderator

In an eLive session, staff are moderators and students are participants by default. Following are the guides on using eLive as a moderator.

Audio Window

The Audio window lets you participate in conversations during the session.

Set the number of simultaneous talkers

  1. Go to the Tools menu at the top of the window and select Audio.
  2. Click on Maximum Simultaneous Talkers... at the bottom of the list.
  3. Adjust the slide to the number of simultaneous talkers you wish to allow (the maximum is six).
  4. Click OK.

Release the microphone of a participant

There may be times when a participant or moderator has forgotten to release the Talk button for their microphone. As a moderator, you can release the Talk button on their behalf.

  1. To release the Talk button, click on the microphone icon next to the participant's name in the Participants window. The microphone icon will disappear.
  2. Click in the space where the microphone icon used to be. This will allow the participant to use their Talk button again.

Adjust a participant's microphone

When a single participant is talking, the Talk button in the Audio window will appear grayed-out, and plus and minus buttons will appear beside the talk button.

As a moderator, you can adjust the participant's microphone. Click on the + button to increase the volume and the - button to decrease it.

Note: When you are adjusting the participant's microphone, their Microphone slider will move. You should inform them of what you will be doing before adjusting their microphone.

Adjust the microphone for multiple speakers

When you have set the Simultaneous Talkers to more than one and there are two or more people who have the talk button enabled, the Audio window title bar will display Audio - Multiple Talkers.

To adjust the microphone of a specific speaker:
  1. Click on the + button to increase the volume and the - button to decrease it.
  2. A pop-up window appears with a list of the simultaneous talkers.
  3. Click on the name of the person whose microphone you wish to adjust.
  4. The microphone level will be adjusted by 10%.

Select an audio input device

  1. Go to the Tools menu at the top of the window and select Audio.
  2. Click on Select Input Device.
  3. The Select Audio Input Device dialog box appears. From the list, select the audio input line.
  4. Click on OK to save the changes.

Select an audio output device

  1. Go to the Tools menu at the top of the window and select Audio.
  2. Click on Select Output Device.
  3. The Select Audio Output Device dialog box appears. From the list, select the audio output line.
  4. Click on OK to save the changes.

Note: The available options will vary depending on your sound card. This option is not available for Solaris or JDS users.


Chat Window

The chat window is where you can send and receive text messages.

Send a chat message

The chat window is where you can send and receive chat messages. You can send your message to everyone in the session (All), just other moderators, an individual participant or several participants.

Note: Be aware that moderators can see all the messages, including private messages that you send to other moderators or participants or that participants send to each other.You cannot delete a message once it has been sent.

When a session is recorded, only the public messages are captured.

To send to all, moderators, or a single participant:
  1. Type your message in the message text field.
  2. Click the Send to option menu drop-down list and select the person or persons to whom you would like to send your message.
  3. Click Send.
  4. The message will then appear in the conversation area.
To send to a selected group of participants:
  1. Type your message in the message text field.
  2. To select the message recipients, hold down your < Shift > key (< Command > key on a Mac) and click on the name(s) of the intended recipient(s) in the Participants window. The names are highlighted when selected (see below).
  3. Click the Send to option menu drop-down menu, and select Selected.
  4. Click Send.
  5. The message will then appear in the conversation area of only those participants you selected. Because this is a private message, it will appear as blue in the discussion region. When participants send private messages to each other, moderators will see the text message in red in their windows.

Send a message as announcement

  1. Click on the Announcement button.
  2. Type your message in the message text field.
  3. Click the Send to option menu drop-down list and select the person or persons to whom you would like to send your message.
  4. Click Send.
  5. The message will appear to the recipients in both their conversation area and as a pop-up message.

Filter messages

During your session, you may wish to view only certain text messages. Use the Show option menu drop-down list in the chat window to filter messages. When you make your selection, only the relevant messages will appear in the window. You may change your selection at any time.

Save chat messages to a file

You can save the chat messages to a text file to review at a later time.

  1. Go to the File menu at the top of the window and select Save.
  2. Click on Chat Conversation....
  3. In the pop-up window, type in a file name and select the location to where you wish to save the file.
  4. Click Save. The suffix .txt will be added to the file name.

Note: you can use Notepad, WordPad or any word processing application to read the text file. You cannot load the file back into the chat window of an eLive session.


Participants Window

The Participants window provides a list of all participants in the session. It indicates when participants have control of the microphone, or are using features such as the chat, whiteboard, etc. This is also where you can give or take moderator privileges, remove participants, see when participants are experiencing lag, view polling responses, lower participants' hands once they have spoken, disable features if necessary, send participants to breakout rooms and bring them back, etc.

View participant activity

In the Participants window you will often see yellow halos around the various icons next to participants' and moderators' names. The yellow halo indicates which participants/moderators are using the microphone, typing messages, using the whiteboard, using the video camera feature and so on.

See when people in the session are experiencing lag

When you are speaking, you may notice in the Participants window that some participants have red or orange markers next to their microphone icons. This means that they are behind in receiving your audio. The red or orange markers represent the length of the delay.

  • Orange: the participant is experiencing delays in the audio stream originated by the speaker of between 3 to 8 seconds.
  • Red: the participant is experiencing delays in the audio stream originated by the speaker of more than 8 seconds.
  • Orange and Red: indicates that the speaker or any of the participants are non-responsive and maybe offline from the session.
To allow all participants' audio in the room to catch up:
  1. Right-click (Ctrl + click on a Mac) in the display area of the Participants window and select Audio.
  2. Click on Wait For All Listeners To Catch Up.
  3. Your Talk button will change to a microphone mute button and will remain in this state until all the participants' audio has caught up.
  4. When the microphone starts or ends being muted a bell will sound as an audible indicator of the change.

Hand-raising indicators

Each time a person raises their hand, a number (1, 2, 3 etc...) will appear in the Hands Raised column to the left of their name. The number represents the order in which the hands were raised.

To lower a participant's hand:
  1. Click the number in the column next to that participant's name.
  2. When a hand is lowered, the number is removed from the hand column and the queue is reordered.
As a moderator, you can also raise your hand during a session:
  1. To raise your hand, click on the eLive hand up icon button.
  2. To lower your hand, click on the eLive hand down icon button.

Disable features for individual participants

There may be times when you wish to disable certain eLive features. For example, you might need to take away a participant's microphone if they have forgotten to click the Talk button after finishing speaking, or you might find a participant is typing inappropriate messages in the Chat window. You should of course warn the participant before disabling these features.

  1. To release a feature such as the Talk button, click on the microphone icon next to the participant's name in the Participants window. The icon will disappear.
  2. Click in the space where the feature icon used to be. This will allow the participant to use their Talk button again, send messages again, etc.

Give and take moderator access

You may wish to give moderator privileges to one or more of the participants during your session while still maintaining your own moderator access. You can do this at any time during the session.

Once you give a participant moderator privileges, they will have the ability to perform the same functions during the session that you have as the original moderator, such as to upload PowerPoint files and record sessions.

To give moderator access:
  1. Select then right-click (Ctrl + click on a Mac) on the participant's name in the Participants window and select Give Moderator Privilege.
  2. When asked if you are sure you want to give moderator access to the participant, click Yes.
  3. The new moderator will receive a confirmation message indicating that they are now a moderator. They must click OK to complete the transition. When the participant accepts, the Participants window will be updated so that everyone in the class can see the change.
To take moderator access:

At any time, you can take moderator privileges from a participant you promoted earlier.

  1. Select then right-click (Ctrl + click on a Mac) on the participant's name in the Participants window and select Take Away Moderator Privilege.
  2. The moderator will now become a participant. The Participants window will be updated to reflect this change.

Remove participants

Highlight then right-click (Ctrl + click on a Mac) on a participant's name in the Participants window. Select Remove Participant.

Use the polling feature

You may wish to ask participants to respond to a question using the polling feature. Participants will be able to respond to your questions by clicking on the available response buttons on their toolbar. The responses will be visible to you in the polling column in the Participants window.

Types of polls:

By default, the Yes/No poll is available when you first join the session. You may change the type of poll at any time. The header of the polling column will change depending on the type of poll selected.

To select the type of poll used:
  1. Go to the Tools menu at the top of the window and select Polling.
  2. Click on type of poll you wish to display.
To show or hide polling responses:
  1. If you wish to show or hide the polling responses from the participants, click on the Show or hide polling button in the toolbar at the top of the window.
To view a summary of the polling statistics:

At any time during a session, you can display a summary of the polling results. The Polling Statistics window is only available to a moderator.

  1. Go to the Tools menu at the top of the window and select Polling.
  2. Click on Show Statistics. The Polling Statistics window appears.

Use breakout rooms

A breakout room has the same features as the main room and can be used to facilitate small group activities or private sessions. Breakout rooms have their own private audio, whiteboard, application sharing, video, polling, etc. What is said or viewed in a breakout room will not be captured in a recording.

Moderators can create breakout rooms any time during the session and move participants between rooms. There is no limit on the number of breakout rooms or the number of participants in each room.

  1. Select a participant's name in the Participants window. Hold down your Shift or Ctrl key to select multiple participants.
  2. Right-click (Ctrl + click on a Mac) and select Create Breakout Room, and then choose from the list of available rooms.
  3. When you wish to return the participants to the main room, right-click anywhere in the Participants window and select Return Everyone to Main Room.

Whiteboard Window

The whiteboard is the main presentation window. Use this region to load presentations. You can also use the tools on the whiteboard to draw, write or insert icons and images.

Load a PowerPoint presentation to the whiteboard

Note: To load a PowerPoint presentation, you must have Moderator access.

  1. Click on the Load Presentation icon in the menu to the left of the whiteboard window.
  2. In the Select Screens pop-up box, decide whether you wish to insert the file before or after a screen, replace a screen or as a sub-topic of a screen.
  3. Decide whether you wish to insert the file in relation to the Current Screen or Selected Screens.
  4. Click OK. The Load File pop-up window appears.
  5. Go to the folder containing the file you wish to load.
  6. Select Filter for PowerPoint File (*.ppt, *.pptx) from the Files of Type drop-down menu.
  7. Locate the file you wish to import, and select it. The file name will appear in the File Name: text box. Click Open.
  8. In the next pop-up box, select the screen size of the slides and click OK. Here you can set the whiteboard screen size based on a monitor resolution (default of 1024x768) or a customised size where you can specify the height and width of the slides.
  9. The presentation will now be loaded and each slide in the presentation or image will be loaded onto a separate whiteboard screen as a background image.

Record an eLive session

As a moderator, you can start or stop recording your session at any time during the session. In the recording, all activity in the main room during the session will be recorded. This means that all audio, public text messages, whiteboard content, application sharing, quizzes, multimedia, file sharing and video broadcasting will be captured in the recording and played back as it occurred.

To begin or resume recording:

  • Click on the record button at the lower left of the window. You can do this at any time during the session. When the recorder starts, the recording icon will appear at the bottom of the session, indicating to everyone that the session is being recorded.
  • Note: Some sessions may have been set to record automatically. In this case you cannot stop, erase or restart the recording.

Stop and pause a recording:

  • Click on the pause button next to the record button. You can do this at any time during the session.

To retrieve a recording:

To share the recording with others you will need to provide them with the URL of the recording. This URL can then be sent via an email or placed in a CloudDeakin site.

  1. Go to http://elive.deakin.edu.au. You will then see the eLive session schedule.
  2. Type your Deakin username and password in the login section at the top right of the window.
  3. Click the Log In button.
  4. Click on the Recordings tab at the top left of the window.
  5. Use one of the following methods to search for your recording:
    • Use the calendar by clicking on the relevant date. It is best then that you sort the entries by time. To sort via column headings, click on the column title (eg Time Recorded). Clicking on the column title again will reverse the order.
    • Enter your session title at the Search field then click on Search. Note: You may need to search over a number of pages and it also may take up to 24 hours after the session has finished for the recording to be listed.
  6. Right-click on the Recording Name (Ctrl + click on a Mac). A sub-menu will appear.
  7. The next step is dependent on the type of computer and which browser you are using:
    • When using Internet Explorer on a PC, click on Properties. A new window will open. Highlight the whole URL as it appears. Use Ctrl + C to copy the URL.
    • When using Firefox on a PC, click on Copy Link location.
    • When using Firefox on a Mac, click on Copy Link location.
    • When using Safari on a Mac, click on Copy Link.
  8. Use Ctrl + V (Apple + V on a Mac) to paste the URL in the desired location. Don't forget to give participants the session password, if you have set one.

Note: If you are providing the URL in your CloudDeakin site, consider linking to it from a News item to advise of the recording's location.


Application sharing

You can share a file (e.g. MS Word or Excel) or any other application (eg a website) on your computer with other participants. The file or application must be open and maximised before it will be available to share. Application sharing is useful for for demonstrating how to use an application or working collaboratively.

To share a file or application

  1. Click on the Application Sharing icon in the menu above the Participants window.
  2. Click on the application you wish to share in the Applications tab.
  3. Click OK.

Preview shared applications

You can view what the participants are seeing on their whiteboards while you are application sharing.

  1. Click on the Show Preview Window icon in the middle of the vertical toolbar that will have appeared on the left side of the window.

To give control

When sharing an application, the person who shares the application can give and take control of their desktop or shared application to another participant or moderator. By giving control of an application to a participant, they will then be able to manipulate what has been shared in the Application Sharing window.

  1. In the Participants window, click on the name of the participant to whom you wish to give control, to select that person.
  2. Right-click (Ctrl + click on a Mac) on the participant's name. Select Give Control of Shared Applications.
  3. The Participants window is updated to indicate who is controlling the application(s). A red arrow will appear in the Application Sharing column indicating the participant who is now in control of your application.

To take away control

  1. In the Participants window, click on the name of the participant who has control of the application(s), to select that person.
  2. Right-click on the name (Ctrl + click on a Mac). Select Take Away Control of Shared Applications.

To stop sharing a file or application

  1. Click on the application share icon in the vertical menu to the left of the window.

Using Application Sharing in MacBook Pro with Retina Display

eLive have acknowledged that there is a known issue with using Application Sharing in a MacBook Pro with Retina Display.

The following workarounds should resolve any issues:

  • Download and install SwitchResX (http://www.madrau.com/download/latest/latest.html).This is a $17 shareware program which allows users to set the MacBook screen to a non-HiDPI resolution.By switching the resolution to to any of the non-HiDPI modes, Application Sharing will function properly
  • Download and install QuickRes (http://www.quickresapp.com). This is a free program which allows users to set the MacBook screen to a non-HiDPI resolution, like SwitchResX. By switching the resolution to any of the non-HiDPI modes, Application Sharing will function properly.
  • Connect an external monitor to the MacBook and set the display type to "Mirror Display" in System Preferences Displays. Also, be sure to close the MacBook. Application Sharing will function properly when using the external monitor.

Exit the session

When the session has finished, click on the main window's Close button.


Page custodian: Deakin Learning Futures
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