E-preferred frequently asked questions
Question: What is the procedure for ordering e-books?
Answer: You can order your e-book in the same way you order print, contact your Liaison Librarian, via email - firstname.lastname@example.org or via the online form.
Question: How do I know if my e-book has arrived?
Answer: When you place your order, please ask to be notified when access is available and our Acquisitions team will email you.
Question: Can I still order print?
Answer: Print books will still be acquired if they meet one of the following criteria:
- if the title is required urgently to meeting teaching or research needs and only the print book is available
- if an e-book copy is not available within a reasonable* time period or a suitable e-book alternate title cannot be found
- titles that are prescribed or recommended reading for units (the print ordering formula will be reduced when a e-book is available)
- when the content is image rich and the image quality is not adequate for teaching, learning or research needs eg. visual arts titles
- when specific teaching, learning or research reasons exist for obtaining the print format
- when the license or conditions of use of the e-book do not allow the book to be used effectively to meet teaching, learning or research needs
- if there are technical issues that do not allow adequate or satisfactory usage
- rare or special collection items where the physical object is required
Question: What if I have requested an item and it has now become urgent, what do I do?
Answer: You can ask that your order is made urgent by contacting your Liaison Librarian or email@example.com.
Question: What if my request is not yet available as an e-book?
Answer: The Acquisitions team will check requests weekly for e-book availability and place the order as soon as possible. If the e-book does not become available, after a reasonable* period of time, then the print copy will be ordered.
*In the first 12 months we will be monitoring the process closely to determine the most effective period to obtain e-books.
Question: What if the item I would like to be ordered is a prescribed or recommended resource for a unit and not available as an e-book?
Answer: We will continue to purchase print titles that are prescribed or recommended resources for units.