Home
Staff Profile - Ms Bernadette Lingham
Position: Manager, Faculty Science and Technology Library Services and Research
Qualifications: BA (Librarianship)
Office Location: D3.107-Level 3, Library
Campus: Geelong Waterfront (F)
+ 61 3 522 78246
+ 61 3 522 78000
bernadette.lingham@deakin.edu.au
Role:
To ensure excellent information services to a designated area by managing and leading a liaison team to achieve quality customer-centred services and resources to support the learning, teaching and research programs of the University. The aim of the liaison program is to ensure the fulfillment of customer needs for information services and resources by maintaining a high level of awareness and knowledge of University, Faculty and School goals, programs and issues as well as relevant subject knowledge.
Key Responsibilities:
- Manage the provision of information services and resources to ensure their relevancy to the teaching, learning and research needs of up to two specified faculties
- Manage services, buildings and facilities and lead and motivate staff to ensure the effectiveness of the Campus library as an information resource location
- Coordinate at least one of the following library-wide operations or services, developing guidelines and evaluating performance: Services to Research; Services to International and Partners; Online and Off Campus; Information Assistance Services and Collection Assessment and Use
- Conceptualise, develop and implement strategies and actions which integrate the Library’s services into educational programs and the research process, and reflect a customer service focus
- Contribute to the development of the Library’s Action Plan within the context of the Academic and Information Services Operational Plan and the plans of the University
- Responsible for ensuring implementation of all relevant University policies, in particular those relating to equal opportunity, OH&S, staff development, and staff performance planning and review.
Publications:
Cavanagh, T. and Lingham, B. (1994) "Library services for external postgraduate and overseas students" in Distance Education 15 (1):112-127
Conference/Seminar Presentations:
Lingham, B and Kabbani, R Dec 7, 2010 “Deakin Research Online: promotion and advocacy”, presentation to Latrobe University Library staff Knowledge Exchange Forum.
Bates, Colin and Lingham, Bernie, 2007 "The Electronic Information Literacy Cocktail: a mix of online training, information, and support using multiple technologies". (PDF 57kb, presentation for Information Online 2007 Sydney. (The PowerPoint presentation is also available.)
Lingham, B., Fletcher, J. and Henderson, G., 2001 "Online Tutorials: New Horizons In The Delivery Of Flexible Online Training" in Revelling in reference : 2001 RAISS, Reference and Information Services Section symposium proceedings 12-14 October 2001.Kingston, ACT : ALIA.
Liaison: Today’s Partnerships Shape Tomorrow’s Success, presentation for the RAISS Conference 1999 & Beyond - Partnerships & Paradigms, Sydney Hilton 6-8 September 1999.
PowerPoint for Teaching Internet Skills, presentation for the CAVAL Reference Interest Group (CRIG) Seminar The Use of Information Technology in Planning and Delivering Reader Education, Baillieu Library, Melbourne University 1996.
Deakin Library Services to Remote Users, seminar presentation for the CAVAL Reference Interest group (CRIG) Seminar Beyond the Walls: Reference Services for Remote Users at RMIT, Melbourne 1994.
Library Services for External Postgraduate and Overseas Students, co-authored with Tony Cavanagh, and presented at the Distance Education Special Interest Group (DESIG) Conference at Charles Sturt University, Bathurst NSW 1993.
Feedback
