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Staff Profile - Ms Sue Owen
Position: Associate University Librarian, Client Services
Qualifications: BA (Hons)(Latrobe University); Grad Dip Lib (RMIT);
Grad Cert Univ L&T (University of New South Wales)
Office Location: V3.59, Library
Campus: Melbourne Burwood (M)
+ 61 3 9251 7180
0400 976 907
+ 61 3 9244 6693
sue.owen@deakin.edu.au
Role:
To lead and manage the Library's client services provided to students and staff of Deakin University and its affiliates.
Key Responsibilities:
- Develop, direct and manage client services provided by the University Library through leading staff, contributing to operational plans, reporting on operational targets, and implementing new services.
- Provide advice to the University Librarian / Executive Director, Academic Support on policies and services by monitoring developments in higher education, participating on University committees, and building partnerships within the university and wider community.
- Ensure that client services are of the highest standard, services and resources are aligned with customer needs, and through monitoring human, physical and financial resources that services are effective and efficient.
- Ensure the implementation of all relevant University policies and plans, in particular those relating to EEO, Disability Discrimination, OHS, Teaching and Learning, and Research.
Publications:
Hagel, P., Horn, A., Owen, S., & Currie, M. (2012) "How can we help? The contribution of university libraries to student retention", Australian academic and research libraries, vol. 43, no. 3, pp. 214-230
Owen, Sue. (2010). Deakin University Library Celebrates Open Access Week 2010. inCite 31(12) December 2010, p.25
Horn,A & Owen.S (2009) "Mind the Gap 2014... research to inform the next five years of library development". Paper and Powerpoint presented at EDUCAUSE Australasia Conference, Perth, Australia, 4 - 7 May 2009.
Owen S. & Clancy,K. (2008) "Deakin Library website 2.0: iterative change for maximum gain". Paper presented at the 14th VALA Conference & Exhibition, Melbourne Exhibition and Convention Centre, Melbourne, Australia, 5 - 8 February, 2008.
Owen S. & Horn, A. (2008) "Levering Leverage: How strategies can really work for you". Paper presented at the 29th IATUL Conference, AUT University, Auckland, New Zealand, 21 - 24 April, 2008. Full text and presentation available from the IATUL Conference website at http://www.iatul.org/conferences/pastconferences/2008proceedings.asp
Owen, Sue. (2007). Customer-focused innovations at Deakin University Library. inCite 28(9) September 2007, p.16
Owen, S.J. (2003). It takes more than breadcrumbs to learn generic skills: Collaborating to improve information literacy. In Learning for an unknown future. Proceedings of the 2003 Higher Education Research and Development Society of Australasia Conference, 6-9 July 2003.
Christchurch: Canterbury University.
Presentations:
Owen, S (2011) New generation channels supporting learning and teaching. Presentation at the 32nd IATUL Forum, 27 October 2011. Rydges Melbourne Hotel, Melbourne Australia
Owen, S. & Horn, A. (2011) “Deakin University Library: An Active Partner in the Implementation of the New Generation E-Learning Platform, Desire2Learn”. Paper presented at the 32nd IATUL Conference, Warsaw University of Technology, Warsaw, Poland, 29 May - 2 June, 2011. Full text and presentation available from the IATUL Conference website at: http://www.bg.pw.edu.pl/iatul2011/proceedings/index.html
Owen, S. (2010) PowerPoint Slide Shows: 'Space matters in an online world: some developments at Deakin University Library' and 'Mapping a strategic direction for e-resources : maximising access through effective promotion and training' - presented at the National Seminar on Electronic Resources in Malaysia, Penang Bayview Beach Resort, 20 - 21 Dec, 2010.
Owen S. & Oughtred C. (2010) PowerPoint Slide Show: Social Inclusion Conference presentation. " Supporting diverse students through inclusive library services and learning spaces" - presented at the Deakin University Social Inclusion Conference, Deakin University Management Centre, Geelong Waurn Ponds Campus, 18 October 2010.
Sustainability2.0: the Deakin experience (2008)
Presented at Reality 2.0 Australian Library and Information Association Special Libraries Association Seminar Series for Information Professionals - Melbourne, 12 September 2008
Owen S. & Bates C. (2008) "Leveraging Web 2.0 in the Librarys support of teaching and learning". Presentation at the 2008 Deakin University Teaching and Learning Conference, Deakin University, Burwood, Australia, 5 - 6 May, 2008.
Owen S. & Clancy,K. (2008) PowerPoint Slide Show: "Deakin Library website 2.0: iterative change for maximum gain" presented at the 14th VALA Conference & Exhibition, Melbourne Exhibition and Convention Centre, Melbourne, Australia, 5 - 8 February, 2008.
Professional Activities:
Associate Member, Australian Library and Information Association (ALIA)
Member, Higher Education Research and Development Society of Australia (HERDSA)
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