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Overdue points will only accrue on high demand items
|2 hour loan (Reserve)||10 per hour overdue|
|7 day loan||10 per day overdue|
|1 day loan||10 per day overdue|
|Zooms -High definition cameras||10 per day overdue|
|Item on loan that has been requested by someone else (a Hold)||10 per day overdue
(plus the number of points obtained for the item, i.e. 7 day loan item that is overdue will accrue 10 points per day for the item, plus 10 points per day because the item has been requested by someone else, a total of 20 points per day.)
Renewing overdue items
If you have:
You may contact the Library to ask for a review of the problem.
If you have any other problems/concerns/questions/complaints about a library service, please contact the library.
If you damage a library item, you may be charged the replacement cost for the item and an invoice will be sent to you.
1) pay the full invoice amount of $110.00 (GST inc), OR
2) replace the damaged copy with a good quality copy (i.e. a secondhand copy). You will still be required to pay an administration cost $11.00 (GST inc), and a processing cost $33.00 (GST inc).
3) You may contact the Library to ask for a review of the problem.
If you lose a library item, you should contact the library immediately to inform us of the loss.
If you have an item that is long overdue you will receive an invoice in the mail.
You may be asked to replace an item that you have damaged or lost and an invoice will be sent to you for the replacement cost of the item.
You can pay the full invoice replacement cost of the item approximately $110.00 (GST included) or $125.00 (GST included) for a BONUS+ item. Note that the amount may vary, depending on the original cost of the item.
Replacement cost for a Deakin Library item will be: $66.00 or the actual amount of the item
$33.00 processing cost (cost of preparing item for borrowing)
$11.00 administration cost
$110.00 Total (GST included)
Replacement cost for a BONUS+ items will be: AU$100.00 item replacement cost
AU$11.00 administration cost
AU$14.00 processing cost
AU$125.00 Total (GST included)
Or you can buy and supply the library with a good quality copy of the same item. Therefore you will only pay the processing cost and the administration cost of the damaged or lost item.
Cost for the Deakin Library item will be: $33.00 processing cost
$11.00 administration cost
$44.00 Total (GST included)
If you subsequently find an item within a month of having paid for it, you may ask the Library for a refund of the amount of the item only.(e.g. $66.00). Note you will not be refunded the processing and administration costs.
Students who do not pay money owed to the University, including invoiced library books, will have encumbrances placed on their enrolment.
The library will attempt to contact you prior to placing the encumbrance advising you:
Once the encumbrance has been placed on your record you will not be able to:
You will need to
You will need to
When the encumbrance is cleared, you are allowed to borrow items from the Library and your IT access is restored.
Please contact Deakin Central for a replacement card.
It's your responsibility to keep your details current, to ensure you receive notification when library items:
You can change your contact details
If you have any questions please contact staff at the Service Desk at your campus library.
Enter My Library in the Catalogue:
Deakin University Library will not guarantee delivery to your email address, or postal address, and will not monitor and/or manage undeliverable messages.
Lost property found in the Library
If you have lost something in the Library
Lost property will be kept in the library for a maximum of 1 week, after which time the item is taken to Deakin Central. Please note that the item will be returned in the condition that it has been received in.
When reclaiming lost items, you will be required to provide proof of ownership/identity and/or identity of the item, to the satisfaction of the member of staff handling the reclaim of the item.
Note: The Library does not take responsibility for the security of personal belongings in the Library. You are advised not to leave your personal belongings unattended at any time while you are in the Library.
If you have not received or borrowed an item that is listed on your library record, you need to notify the Library as soon as possible to initiate the review process.
If an item that has been returned is still listed on your library record, you need to notify the library to initiate the review process.
Deakin University CRICOS Provider Code: 00113B