Table of Contents
Focus Group Processes at Deakin University Library
Overview
Our Consultants
Who is involved?
Focus Group Methodology
Focus Group Methodology cont.
Individual Workbooks
Gathering Information about Current Services
Benefits of this Exercise
Affinity Diagram of Customer Value Elements
Creating the Affinity Diagram
Affinity Diagram cont.
Example value element
Prioritising Value Elements
Prioritising cont.
PPT Slide
PPT Slide
Measuring Current Performance
PPT Slide
Group Discussion of Results
Final Vote on Value Elements
Informal Interaction
Immediately after a focus group
Post Focus Groups cont.
Consultant Report
Report cont.
Report cont.
PPT Slide
Report cont.
PPT Slide
Report cont.
PPT Slide
Consolidation Day and Report
Benefits of the Process
Problems of the Process
Skill of Facilitators
What did we do with the Data
What Else?
PPT Slide
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Author: Deakin University Library
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