Overview
Reference & information needs of library users are varied
Several ‘virtual’ alternatives to the in person Reference or Information Desk
Library telephone service
Library WWW pages ?
Off Campus Library service
Electronic Information Desk ?
Library conference space on FirstClass
The ‘Deakin Uni Library’ conference ?
PPT Slide
Conclusions
Selected statistics 09/98 to 06/99
Email: colinb@deakin.edu.au
Home Page: http://www.deakin.edu.au/library/staff/colinb.html