Replacing an item
You may be asked to replace an item that you have damaged, or lost, and if so, an invoice will be sent to you for the replacement cost of the item.
The replacement cost will consist of :
$ 66.00 or the actual amount of the item
$ 33.00 processing cost (cost of preparing item for borrowing)
$ 11.00 administration cost (cost of administrating financial processes)
$110.00 Total (GST included)
Replacement cost for BONUS+ items will be:
AU$100.00 item replacement cost
AU$11.00 administration cost
AU$14.00 processing cost
AU$125.00 Total (GST included)
You can either:
- buy a good quality copy of the same item. This means you will only pay the processing cost, and the administration cost of the damaged or lost item.
If you obtain a good quality copy of the item you will still need to pay:$33.00 processing cost
$11.00 administration cost
$44.00 Total (GST included)If the item is a BONUS+ item you still need to pay:
AU$11.00 administration cost
AU$14.00 processing cost
AU$25.00 Total (GST included)
Or
- pay the full invoice replacement cost of the item approximately $110.00 (GST included) or $125.00 (GST included) for a BONUS+ item. Note that the amount may vary, depending on the original cost of the item.
Refunds
If you have paid for an item that you subsequently find within a month of having paid for it, you may request the Library for a refund of the amount of the item, (e.g. $66.00). You will not be refunded the processing and administration costs.
