What the status of your request means
The Interlibrary Loans Service usually supplies requests within a one to two week period from when a request is received. Some requests may take longer, depending on the document supplier and the urgency of the request.For example, obtaining a book from overseas may take some weeks. Articles tend to arrive more quickly than books. On average, all items are received within 14 days from date of request.
Users are required to Login to gain access to their requests.
1. Select My Requests from the Interlibrary Loan system menu
2. Select the order in which you would like your requests displayed (use the drop down menu).
The Status of each request can vary according to its progress. Listed below are various Status messages and their meanings.
| Cancel Pending | Request for cancellation has been initiated, but no response has been received from the responding library |
| Cancelled Request | has been acknowledge as cancelled |
| Conditional | Further information is required before the request can be filled. An email would be sent outlining what is required to proceed with the request |
| Not supplied | Request unable to be supplied from library sources tried so far. The request is still active. Interlibrary loan staff are still working on your request |
| Overdue | Loan is now overdue and needs to be returned as soon as possible |
| Pending | Request is being processed |
| Recall | Loan has been recalled by the lending library, and needs to be returned as soon as possible |
| Received | Item has been received from the supplying library and is being processed. An email will be sent with the details when the item is ready for collection |
| Renew Pending | Request for renewal of the loan has been initiated, but no response has been received from the supplying library |
| Returned | Loan has been returned to the supplying library |
| Shipped | Item has been sent from the supplying library, and is in transit |
