Role:

To ensure excellent information services to a designated area by managing and leading a liaison team to achieve quality customer-centred services and resources to support the learning, teaching and research programs of the University. The aim of the liaison program is to ensure the fulfillment of customer needs for information services and resources by maintaining a high level of awareness and knowledge of University, Faculty and School goals, programs and issues as well as relevant subject knowledge.

Key Responsibilities:

• Coordinate the provision and continual development of information services to ensure their relevancy to the teaching, learning and research needs of the Faculty of Arts.
• Collaborate with academics and other Learning Services staff on the development of information literacy models and strategies to meet staff and studnet needs, in a flexible learning environments, across the University.
• Develop and manage the Library's print and on-line collection for the Faculty of Arts at all campuses, with input and collaboration from academic staff.
• Manage the provision of reference services at the Geelong campus at Waurn Ponds.
• Ensure the implementation of all relevant university policies, in particular those relating to staff development, staff performance planning and review, occupational health & safety, and equal opportunity.

Publications:

Cavanagh, T. and Lingham, B. (1994) "Library services for external postgraduate and overseas students" in Distance Education 15 (1):112-127

Conference/Seminar Presentations:

Bates, Colin and Lingham, Bernie, 2007 "The Electronic Information Literacy Cocktail: a mix of online training, information, and support using multiple technologies". (PDF 57kb, presentation for Information Online 2007 Sydney. (The PowerPoint presentation is also available.)

Lingham, B., Fletcher, J. and Henderson, G., 2001 "Online Tutorials: New Horizons In The Delivery Of Flexible Online Training" in Revelling in reference : 2001 RAISS, Reference and Information Services Section symposium proceedings 12-14 October 2001.Kingston, ACT : ALIA.

Liaison: Today’s Partnerships Shape Tomorrow’s Success, presentation for the RAISS Conference 1999 & Beyond - Partnerships & Paradigms, Sydney Hilton 6-8 September 1999.

PowerPoint for Teaching Internet Skills, presentation for the CAVAL Reference Interest Group (CRIG) Seminar The Use of Information Technology in Planning and Delivering Reader Education, Baillieu Library, Melbourne University 1996.

Deakin Library Services to Remote Users, seminar presentation for the CAVAL Reference Interest group (CRIG) Seminar Beyond the Walls: Reference Services for Remote Users at RMIT, Melbourne 1994.

Library Services for External Postgraduate and Overseas Students, co-authored with Tony Cavanagh, and presented at the Distance Education Special Interest Group (DESIG) Conference at Charles Sturt University, Bathurst NSW 1993.