Role:

To lead and manage the Library's client services provided to students and staff of Deakin University and its affiliates.

Key Responsibilities:

• Develop, direct and manage client services provided by the University Library through leading staff, contributing to operational plans, reporting on operational targets, and implementing new services.
• Provide advice to the University Librarian on policies and services by monitoring developments in higher education, participating on University committees, and building partnerships within the university and wider community.
• Ensure that client services are of the highest standard, services and resources are aligned with customer needs, and through monitoring human, physical and financial resources that services are effective and efficient.
• Ensure the implementation of all relevant University policies and plans, in particular those relating to EEO, Disability Discrimination, OHS, Teaching and Learning, and Research.

Publications:

Owen S. & Clancy,K. (2008) "Deakin Library website 2.0: iterative change for maximum gain". Paper presented at the 14th VALA Conference & Exhibition, Melbourne Exhibition and Convention Centre, Melbourne, Australia, 5 - 8 February, 2008.

Owen S. & Horn, A. (2008) "Levering Leverage: How strategies can really work for you". Paper presented at the 29th IATUL Conference, AUT University, Auckland, New Zealand, 21 - 24 April, 2008. Full text and presentation available from the IATUL Conference website at http://www.iatul.org/conferences/pastconferences/2008proceedings.asp

Owen, Sue. (2007). Customer-focused innovations at Deakin University Library.  inCite 28(9) September 2007, p.16

Owen, S.J. (2003). It takes more than breadcrumbs to learn generic skills: Collaborating to improve information literacy. In Learning for an unknown future. Proceedings of the 2003 Higher Education Research and Development Society of Australasia Conference, 6-9 July 2003.
Christchurch: Canterbury University.

Presentations:

Sustainability2.0: the Deakin experience
Presented at Reality 2.0 Australian Library and Information Association Special Libraries Association Seminar Series for Information Professionals - Melbourne, 12 September 2008

Owen S. & Bates C. (2008) "Leveraging Web 2.0 in the Librarys support of teaching and learning". Presentation at the 2008 Deakin University Teaching and Learning Conference, Deakin University, Burwood, Australia, 5 - 6 May, 2008.

Owen S. & Clancy,K. (2008) PowerPoint Slide Show: "Deakin Library website 2.0: iterative change for maximum gain" presented at the 14th VALA Conference & Exhibition, Melbourne Exhibition and Convention Centre, Melbourne, Australia, 5 - 8 February, 2008.

Professional Activities:

Associate Member, Australian Library and Information Association (ALIA)
Member, Higher Education Research and Development Society of Australia (HERDSA)