Yes. Residences provides a range of support services and networks to help the student in your life get the most out of their Deakin experience.
It is therefore our intention to:
We provide students with a "wealth of information" when they arrive on residence, including an information sheet regarding their postal address and phone number. Spare copies of this sheet are produced and handed to the resident on their day of arrival. It is then their responsibility to notify relevant parties or forward a copy of the information in the mail.
Due to privacy legislation, we are unable to disclose a student's contact details to another person. Should you need to forward postal items to your son/daughter prior to notification of their permanent address, please address it to them at the relevant Residences office, the details of which can be found by heading to http://www.deakin.edu.au/life-at-deakin/accommodation/residences and following the relevant links.
Should you like to make enquiries about your son or daughter at residence, please contact staff at the Residences' office who will direct you to the Campus Manager and they will assist with any advice. You can find their contact details at http://www.deakin.edu.au/life-at-deakin/accommodation/residences/burwood/current-residents/contact-us.
Yes. There is a variety of services available to aid the health, safety and well-being of your son or daughter, all within a short walk to the main campus.
Yes. There are several study-related support programs for students, all within a short walk to the main campus.
Students Helping Students Hub
In addition to the above, each Faculty also has their own academic mentor program.
The Residences has a 24-hour reception desk to support your son or daughter at any time. There are also Deakin security guards on duty at the main campus and security guards specifically assigned to the residences. Students can ring Security 24 hours a day and can also request to be escorted to and from the campus to ensure their safety.
Due to privacy legislation, we are unable to disclose any personal information about our residents to another person (including family). Unless written consent has been given by the resident, we are unable to provide information to others regarding the resident's address, room phone number, accounts/fees information.
You are welcome to come and visit your son or daughter at the residences. Notifying reception during the day is not necessary, but if you stay the night, you will need to be registered as a guest before 11pm. As part of the Residences Guest Policy, your son or daughter will need to come to reception to fill out a Guest Pass form. This form then needs to be kept on your person at all times. Residents are only permitted 1 guest at a time and guests are only permitted to stay 3 nights per week and no guests are permitted during orientation weeks and study/exam periods.
"Roger and I just wanted to touch base with you to say thank you again for accepting Jessica into Res. Jess is very happy and has adjusted to University Life so well and much quicker than any of us thought she would. She loves living in Residence and although she is very quiet and not venturing off campus much, she is participating in many of the Res and University activities and thoroughly enjoying them.
Thank you to you and all your team for making her entry to University so easy, enjoyable and successful, we are very grateful."