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FAQ and Tips

Frequently asked questions and tips to help make car pooling work better for you.

How do I find a carpool?

First, you need to register your journey. Once you have registered and saved your journey, click on the tab labelled "Search" on the journey page, and you will be presented with a list of potential matches.

You can then send a message to any potential carpool partners that the system finds.

Can I join if I don't have a car?

Absolutely. It is up to the individuals involved to work out how they want to arrange their carpools.

Some groups take turns driving from day to day or week to week, in other groups, one person drives all the time, and the others may contribute towards fuel, parking and other vehicle costs.How it works is entirely your choice.

I'm in a carpool, but it's not showing up on my calendar

In order for a carpool to show on your calendar, one person needs to suggest a carpool by sending a message from the search page, and ticking the "Suggest Carpool" box, then the other person needs to accept the request.

What if my carpool does not work out?

No problem. Sign in, select your journey from the "Journeys & Carpools" page, click on the tab labelled "Carpools", then click the "Withdraw from Carpools" button and follow the prompts.

What happens if the driver has to leave work early or stay back late?

Arrange your own transport home and travel by public transport or a taxi – you will still make financial savings in the long term.

Why do you want to know about my car?

We collect information about the kind of vehicles people use for statistical purposes only - this information is not shared with other users.

Will carpooling have any affect on my insurance?

As long as your cost sharing does not produce a profit for the vehicle owner or driver, your insurance won't be affected. You should confirm this by contacting your insurance provider. However, it must be noted that some insurance companies have a 'Named Driver Policy' that may not cover other people driving your vehicle.

Are my personal details secure?

Most carpooling services provide electronic bulletin boards, which allows your information to be viewed by all. With MyCarpools your information is secure, the only things visible to others are:

  • Your User Name
  • Your First Name
  • Carpooler Type - (P)assenger,(D)river,(E)ither
  • Preferences and general information that you entered during the setup process.
  • Your Age Group (leave as unspecified if you don't want anyone to see)
  • If you are a smoker
  • Your Gender
  • The suburbs you travel to and from.
  • How far away you are from them, this indicates distance apart only down to within one kilometre, if a potential partner is listed as being within a kilometre they could actually be next door!
  • How far you are willing to travel to meet up.
  • The days you might match.
  • The introduction text (if any) that you entered during the setup process.
  • We don't show anything else.

I'm having trouble finding an address

In the case of new suburbs and roads, they may not have been added to our database yet. Sometimes, the locally used name for a road may be slightly different than the officially recorded name - the locals know what it means, but computers are confused by it.

In either case, using the name of a street or road that is nearby will be fine.

I'm having trouble logging in!

See Quick Links

Why doesn't the calendar show all of my journeys when I look at some dates in the future or the past?

The calendar only shows journeys up to a year in advance, and only starts recording journeys when they are created.

Old journeys may be removed from the calendar from time to time.

How do I remove my account?   

See Quick Links

Keep your car clean and well maintained

No one wants to sit where your dogs have been sleeping, or put their feet amongst last weeks take-away food rubbish. Also ensure your car has current registration, and is roadworthy. This means it is regularly serviced and not likely to breakdown due to lack of maintenance or fuel.

Determine who will drive, and when

If all members of your carpool want to drive, decide among yourselves if you want to drive on a daily, weekly or monthly basis.

Avoid side trips on the way home

Save other trips, such as shopping, for the weekend. Otherwise simply choose not to carpool on the days you need to run an errand.

Establish a cost-sharing arrangement

Sharing the cost of a daily permit is a great way to start as you trial your new journey. You may want to progress to monthly or trimester parking permits as time progresses and your carpool buddy is working for you. A similar arrangement can be worked out for fuel and any toll costs. There is also a fuel calculator on the MyCarpools website which will work out how much money to contribute to the driver for your journey.

Give your carpool some time to work

It usually takes a few weeks to arrange everyone's routine into a harmonious pattern. Most carpoolers discover they really enjoy the company of their fellow carpoolers and find it a benefit they had not anticipated.

Ensure carpoolers have your contact details, and you have theirs

If a driver is ill, or not travelling, an alternate driver should be notified to ensure that other members of the carpool will have a ride. If a rider is ill or will not be working, the driver must be contacted as soon as possible. Don't forget to give notice of holiday, personal or overtime plans.

Establish some basic ground rules

Smoking, music, food, drinks, etc. Some may also like quiet time in the morning.

Determine a schedule and be punctual

Establish a pick-up time and place, and designate a place to meet for the trip home. Decide together how long to wait for a passenger. The usual waiting time is 2–5 minutes. Also decide how far in advance you should notify others if you can't make it or are delayed.

Plan B

Make sure you have a plan B to fall back on if your driver can't make it. Even if this involves getting a taxi, you'll be still saving a lot of money over the long term.

Encourage others to carpool.

Letting others know of the benefits of carpooling can encourage this form of transport to be commonplace at Deakin and will increase your chances of finding someone to carpool with.

Drive safely

Carpools are no place for road rage, aggressive driving or breaking the law in any way.

Contact us

Please direct any Car Pooling enquires to
Deakin Transport 03 522 72683 or

Quick links

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