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About our service

Useful information for students thinking of making an appointment with Deakin's Counselling service - particularly those who have never attended a counselling session before and are unsure what to expect.


How to book an appointment

To make an appointment, you can either call Student Life on your campus, or drop into the Student Life office on campus in person. Contact details are found on our home page. The reception staff will arrange an appointment with a Counsellor for you.

If you are unable to meet with a Counsellor on campus, a phone appointment can be arranged for you.

Waiting times in peak periods

Due to the high demand for counselling by students, appointments may be made up to one week in advance, in peak period there could be a two week wait for an appointment.

Costs and eligibility

Counselling services are free to students enrolled in a Deakin University Award course with a valid student number.

The service provides brief, solution focused counselling, which usually means you see a Counsellor for a maximum of 6 sessions. A lot of students find that one or two sessions are sufficient for their needs.

Where presenting issues may require long term therapy or support students will be referred to community based services.

What to expect in a counselling session

During your first counselling appointment, you talk to the counsellor about what is concerning you. The counsellor will listen carefully to what you say, and then check they understand your concern.

They may ask some questions to help clarify what the issue is and what it means to you. They will use their training and experience to assist you to manage the issue you discuss.

There is no 'magic' involved in counselling, so some students arrange for more than one appointment to help them manage their issues.

Each appointments last about 50 minutes. The counsellor will discuss with you at the end of your first appointment what you would like to happen next. Some students have a single session, while others many arrange for a number of sessions to address a specific concern. 

Not all issues that students have are appropriate for a university counselling service, so the counsellor will help you find a counsellor or other health professional in your area when required.

Remember, deciding to see a counsellor can be the most difficult step, but in doing so, you have already set the 'wheels of change' in motion. All change in your life brings mixed emotions, so do changes through counselling. Putting what you think and feel into words for another to hear can be difficult, and you may experience frustration and anxiety as you try out new ways of doing things. With effort and the counsellor's support, the changes will often bring relief and a renewed energy for living and learning.

How counselling can help

Counselling can help you:

  • to develop a better understanding of your concerns so that you can deal with them better
  • by offering  different perspectives and help you think of creative solutions to problems.  you
  • to develop new skills to manage personal and educational issues. Sharing your thoughts and feelings with someone not personally involved in your life can bring enormous relief.

Counsellors are well placed to offer advice and information on university procedures and processes (e.g. Special Consideration), and can refer you to other professionals where necessary.

Your responsibilities

By making an appointment, you are already assuming responsibility for dealing with the impact the problem is having on you, and this is a good start. Your main responsibility during the appointment is to be as open and honest with the counsellor as you can about your concerns.

Counsellors rarely tell you 'what to do'; your responsibility is to try something new, or take a different approach that may have been raised during the counselling appointment.

If you are running late or need to cancel an appointment, please call as soon as you can and let the service know.

If you are looking at making changes, you need to start with the basics of what, why and how. The resources on the Health and Wellbeing website can assist, as can a visit to a counsellor. Before you decide which direction you want to go in, ask yourself the following questions. These questions may help you organise your thoughts before meeting with a counsellor.

  • What are you thinking, feeling, or doing that tells you there is a problem?
  • How are your thoughts, feelings and behaviours affecting your study?
  • What have you already done to try and fix the problem?
  • Will you need to contact your lecturers to seek extensions or Special Consideration?
  • Who else might you seek help from?
  • What is going well in your life?
  • What are you doing to care for yourself at the moment?
  • What do you hope to achieve by talking to a counsellor?

About the staff

Deakin's Counsellors are experienced Social Workers and Psychologists registered with their professional bodies. They will listen to you and take your concerns seriously. They work closely together as a team to provide you with the best possible support and advice.

Confidentiality

Counsellors follow strict guidelines for professional behaviour and confidentiality. Counsellors will not discuss information about you, including the fact that you have had an appointment, with other university staff, other medical professionals or members of your family without your permission. All records are kept in a secure manner and only used by the counsellor in undertaking their normal duties.

Access to your personal record can be obtained through the University Freedom of Information process. You are encouraged to speak with your counsellor before making your application. Except under exceptional circumstance, the counsellor will maintain confidentiality.

Privacy

The University manages personal information and health information in accordance with the Information Privacy Act 2000 (Vic.) and the Health Records Act 2001 (Vic.)

The University's privacy policy may be viewed on The Guide. The University's Privacy Officer can be contacted on 03 9246 8144 or at privacy@deakin.edu.au.

Page custodian: Human Resources Division
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